ASC Patient Services Rep

Who We Are: Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health. What We Offer:

• Choice of three health insurance plans
• Dental insurance coverage

• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

• Serve as a key front office team member in a fast-paced medical environment
• Act as the first point of contact for patients, delivering a professional and welcoming experience
• Support daily clinic operations through scheduling, communication, and administrative coordination
• Assist with insurance processing, billing support, and maintaining accurate patient records

How You’ll Drive Our Mission Forward:

• Manage incoming calls, schedule appointments, and coordinate patient flow efficiently
• Conduct patient check-in/check-out while ensuring accuracy of information
• Proactively follow up on recalls, missed appointments, and scheduling needs
• Maintain precise electronic medical records and facilitate communication between departments
• Verify insurance coverage and ensure all patient demographic information is current
• Collect co-pays and balances while supporting billing and claims processes
• Address patient questions regarding insurance and billing with clarity and professionalism
• Uphold HIPAA standards and ensure confidentiality of patient information
• Collaborate with team members to maintain smooth clinic operations and meet performance standards

What Makes You a Great Match:

• High school diploma required; healthcare or medical office experience preferred
• Familiarity with insurance verification, billing, or medical administrative processes
• Strong organizational and multitasking abilities in a fast-paced environment
• Excellent communication and customer service skills
• Proficiency with computer systems and electronic medical records
• Ability to manage time effectively and meet deadlines
• Team-oriented mindset with a willingness to assist others as needed
• Experience with collections or patient accounts is a plus