Patient Services Rep II (Eye and Dental)

Position Title: Patient Services Representative - Level II

Department: Eye/Dental Reception

Supervisor: Patient Services Manager

Hours Per Week: Full-Time (40 hours)

FLSA Status: Non-Exempt

Primary Function:

The Patient Services Representative performs various reception, appointment booking, secretarial and/or clerical tasks while functioning as support staff to the Eye and Dental Care Departments.

Duties & Responsibilities:

• Register patients; collect and enter accurate demographic information; and obtain and assign appropriate insurance coverage(s) based on visit type.
• Accurately schedule appointments in the patient's Electronic Medical Record (EMR).
• Collect payments from patients. These may include outstanding balances, copayments or coinsurance.
• Answer telephone, schedule appointments and greet patients.
• Observe waiting area to ensure all patients have needs addressed and are informed of any delays.
• Assist patients with the completion of various forms including medical history, SDOH forms and surveys.
• Monitor and work applicable patient lists, in-baskets and work queues.
• Coordinate with other health center departments when needed to ensure patients' needs are met.
• Obtain and reach out to referrals when necessary.
• Call patients and remind them of their appointment.
• Scan and archive appropriate patient information in patient charts.
• Translate for or take messages for providers as needed.
• Monitor medical prior authorizations, sending documentation for approvals as required.
• Follow all health center policies and procedures including patient confidentiality/HIPPA.
• Perform other duties as required by the position or as assigned by supervisor.

This job description is not designed to cover or contain a comprehensive listing of all the activities, duties and/or responsibilities that are required of this position. Duties and responsibilities are subject to change due to business needs at any time with or without previous notice.