Manager, Patient Accounts (Hybrid)

Job ID59649

Location

Columbia

Full/Part TimeFull-Time

Hiring Department

University Physicians

Job Description

#upjobs

Position Summary

University Physicians supports the billing and collections activities for approximately 1,425 clinicians within the School of Medicine.

The Manager of Patient Accounts is responsible for overseeing daily operations related to billing, collections, and accounts receivable functions for professional services. This position reports to the Director of Patient Accounts and provides direct supervision to five Revenue Supervisors, a Reimbursement Coordinator, and teams totaling approximately 86+ staff.

This role also partners with hospital leadership to co-manage Customer Service, Joint Corrections, and Special Billing teams (including Workers' Compensation and Research billing and follow-up).

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Key Responsibilities

Operational Management

Oversee day-to-day billing and collections operations to ensure accuracy, timeliness, and compliance

Support accounts receivable functions to maintain efficient cash flow and reduce outstanding balances

Ensure adherence to state and federal regulations related to medical billing and collections

Assist in implementing policies, procedures, and workflow improvements

Team Leadership & Development

Supervise Revenue Supervisors and support leadership for approximately 86+ staff members

Participate in hiring, onboarding, training, and performance management

Address employee relations matters in coordination with the Director of Finance and HR Specialist

Provide coaching and guidance to leadership staff on complex operational issues

Revenue Cycle Optimization

Identify operational gaps and recommend process improvements

Analyze billing trends, denials, and performance data to improve outcomes

Support system optimization and effective use of tools such as Athena IDX, Cerner, Power BI, and Experian

Customer Service & Escalation Oversight

Support oversight of the Joint Customer Service team handling 3,250+ monthly calls

Assist and resolve escalated patient concerns and ensuring appropriate resolution

Promote a high standard of patient communication and satisfaction

Vendor Coordination

Assist in monitoring vendor performance for:

o Workers' Compensation billing and follow-up

o Early-out/self-pay collections

Ensure vendors meet expectations for service quality, compliance, and financial performance

Collaboration & Coordination

Partner with MU Health Care and internal departments to support co-managed teams

Serve as a liaison with Health Sciences Center departments to improve workflow efficiency

Support cross-functional initiatives, including system transitions and coordination with coding teams

Financial & Administrative Support

Assist in budget preparation and monitoring of revenue and expenses

Contribute to vendor evaluation processes, including RFP development and review

Support special projects and departmental initiatives as assigned

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Why This Role Matters

This role is essential in supporting efficient revenue cycle operations, improving billing accuracy, and enhancing the patient financial experience while ensuring team performance and compliance standards are met.

Work-from-home eligible, with periodic onsite presence required.

Shift

Monday - Friday

Minimum Qualifications

Bachelor's degree in accounting, finance, public policy, computer science with a concentration in accounting or related studies, or a related degree with strong accounting and computer science components. Two (2) years of experience in a responsible accounting related position may be substituted for the college requirement.

Four (4) years of relevant work experience.

One (1) year of supervisory experience.

Preferred Qualifications

Experience in healthcare revenue cycle operations, including billing, collections, and accounts receivable

Strong knowledge of insurance processes, patient accounting, and regulatory requirements

Demonstrated leadership experience, including supervision of staff and/or team leads

Experience with process improvement and workflow optimization

Strong analytical and problem-solving skills

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Technical Skills

Experience with:

o Athena IDX

o Cerner Revenue Cycle tools

o Power BI

o Experian billing systems

Proficiency in data analysis and reporting

Anticipated Hiring Range

Salary Range: $73,382.40 - $119,808.00 annually

Grade: PAT - 10A

University Title: MGR PAT ACCTS

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

In addition to the Online Application, please provide Resume and cover letter.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at