US-Mgr Patient Access

Registration Complete Manager (Patient Access Leader)

Lead operations. Solve complex challenges. Elevate the patient experience.

Were looking for a Registration Complete Manager who thrives in complexity and takes ownership of solving operational challenges. This role is ideal for a hands-on leader who enjoys digging into workflows, identifying gaps, and building solutions that improve both patient experience and revenue cycle performance.

Youll lead a dynamic Patient Access team while working cross-functionallyincluding close collaboration with our global offshore teams to ensure seamless, accurate , and efficient front-end operations.

What Youll Do

• Lead and develop a Patient Access team , including Supervisors and support staff, driving accountability and performance

• Own daily registration and admission operations , ensuring accuracy, efficiency, and a smooth patient experience

• Roll up your sleeves to solve complex operational issues , identifying root causes and implementing scalable solutions

• Partner closely with offshore teams (India) to align workflows, improve communication, and ensure end-to-end consistency in patient access processes

• Drive process improvement initiatives focused on patient flow, registration accuracy, and throughput optimization

• Evaluate and refine workflows to improve bed utilization and reduce delays in patient access

• Ensure compliance with federal, state, and payer requirements related to registration, admissions, and billing practices

• Oversee auditing processes to ensure data integrity and reduce downstream denials

• Coach and develop leaders , building a high-performing, solution-oriented culture

• Manage department budget and resources , identifying opportunities for efficiency and cost optimization

• Represent Reg Complete in cross-functional meetings and system-wide initiatives

What Makes This Role Different

• Youre not just managing operations youre solving real, complex access challenges daily

• Heavy collaboration with a global offshore team , requiring strong communication and workflow alignment

• Direct impact on both patient experience AND revenue cycle outcomes

• Opportunity to fix broken processes and make them better at scale

What Were Looking For

• 3+ years of healthcare experience in a leadership role, managing a team of 10+.

• Experience leading Patient Access, Registration, or Revenue Cycle teams

• Proven ability to problem-solve complex operational challenges (this is a must-have, not a nice-to-have)

• Experience working with or partnering across offshore/global teams preferred

• Strong knowledge of front-end revenue cycle, registration, and admissions workflows

• Track record of driving process improvement and operational efficiency

• Experience managing KPIs, budgets, and team performance

• Strong communicator who can influence across teams and geographies

The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any persons age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ... for assistance.

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To learn more, visit: R1RCM.com

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