Technical Training Manager (Healthcare / Systems Training)

Technical Training Manager (Healthcare / Systems Training)

Overview

We are seeking an experienced Technical Training Manager to support the delivery, development, and optimization of training programs for healthcare technology systems. This role is responsible for educating end users, developing training materials, and ensuring effective system adoption across a diverse provider base.

Key Responsibilities

Deliver virtual training sessions using web-based platforms (e.g., webinars, video conferencing, etc.)

Provide ongoing user support, troubleshooting assistance, and system guidance

Collaborate with technical support teams to resolve user issues and improve training outcomes

Conduct outreach campaigns to promote training resources and increase user engagement

Host recurring live and recorded training sessions for large audiences

Track and report training metrics, including attendance, engagement, and feedback

Develop, update, and maintain training materials, guides, and documentation

Create short-form training videos and instructional content

Ensure all materials meet accessibility and compliance standards (e.g., 508 compliance)

Facilitate new user onboarding and refresher training programs

Participate in internal team meetings to stay aligned on system updates and training needs

Represent the organization at meetings, events, and industry engagements

Develop and distribute communications such as newsletters, updates, and system alerts

Manage multiple projects, training schedules, and stakeholder relationships simultaneously

Qualifications

Bachelor's degree required

8-10+ years of experience in healthcare systems, training, or healthcare administration

Experience with Immunization Information Systems (IIS), EMR, or EHR platforms preferred

Strong understanding of healthcare workflows and provider environments

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Excellent written and verbal communication skills

Experience delivering virtual training to large groups

Ability to create engaging training content and materials

Bilingual (English/Spanish) preferred

Strong organizational skills with the ability to manage multiple priorities

Willingness to travel occasionally

Key Skills

Training & facilitation

Instructional design

Stakeholder engagement

Technical troubleshooting

Communication & presentation

Project and time management