System Manager of Patient Access, Pre-Processing

LOCATION: Bureau of Health - 4890

DEPRARTMENT: Patient Access

SHIFT: 8:00AM - 4:00PM

The final salary and offer components are subject to additional approvals based on Cook County Health (CCH) policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at CCH. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

Job Title

System Manager of Patient Access,

Pre-Processing

Department

Patient Access

This position is exempt from Career Service under the CCH Personnel Rules.

Job Summary

The System Manager of Patient Access Pre-Processing is responsible for monitoring processes and directing managers and supervisors in the pre-registration areas across Cook County Health (CCH). This position will develop and promote the pre-registration function across the health system and work to achieve high patient and physician satisfaction through streamlining the point of entry for patients. As a result of the development of this department, the manager will impact denials from third party payers through complete and accurate demographic and insurance information.

General Administrative Responsibilities

Collective Bargaining

• Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
• Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

• Document, recommend and effectuate discipline at all levels
• Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bar
• Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision

• Direct and effectuate CCH management policies and practices
• Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

• Contribute to the management of CCH staff and CCH' systemic development and success
• Discuss and develop CCH system policies and procedures
• Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements

General Administrative Responsibilities

• Work with Labor Relations to discern past practice when necessary

Typical Duties

• Collaborates with the Director of Revenue Cycle in creating and maintaining a standardized process in the pre-registration areas across CCH.
• Works to achieve a 90% pre-registration rate for all scheduled patients. Works to achieve a 100% MSP compliance rate for all Medicare pre-registered patients.
• Makes weekly contact with the Director of Revenue Cycle and other revenue cycle managers. Monthly contact with the Director of Revenue Cycle. Daily contact likely with patients and insurance companies.
• Supervises and participates in the interviewing, hiring, training and performance evaluation of staff.
• Provides direction to patient access managers on the standardized functioning of pre-registration areas across CCH.
• Collaborates with CCH patient access staff on establishing and maintaining departmental goals and objectives and evaluates processes that lead to their achievement.
• Manages and provides direction to the pre-registration patient access staff on their daily duties and facilitates the training and continuing education of staff members
• Responsible for approving policies, procedures, and budgets.
• Accountable for recruiting, interviewing, hiring, performance monitoring, retention, initiating/follow through with disciplinary action and termination of leadership team/staff in consultation with Human Resources and the Director of Revenue Cycle.
• Enhances and maintain own professional growth and development through participation in relevant educational programs, literature, in-service meetings, workshops and seminars.
• Ensures that patient access processes and services are continuously monitored for quality, cost effectiveness, and efficiency. Engages in process and quality improvement activities.
• Understands/interprets compliance regulations, standards and directives regarding governmental /regulatory agencies and/or third-party payers and how these regulations affect patient access.
• Actively participates in department and hospital committees, as well as in special projects.
• Promotes quality management by initiating/participating in specific reviews and assists with quality monitoring.
• Adheres to all CCH and facility policies and procedures, including but not limited to code of ethics, hospital identification requirements and dress code policy.
• Adheres to and supports the mission, vision, values, goals and objectives of CCH.
• Completes annual educational requirements.
• Maintains and complies with regulatory requirements.
• Performs other duties requested.

Minimum Qualifications

• Bachelor's degree from an accredited college or university is required (Must provide official copy of transcript at the time of interview.
• Five (5) years of total work experience in patient access is required
• Three (3) years of experience in a supervisory or management position is required

Preferred Qualifications

• Master's degree from an accredited college or university is preferred (Must provide official copy of transcript at the time of interview.
• Three (3) years of experience in a supervisory or management position within a multisystem hospital setting or multiple clinic healthcare provider is preferred
• Post graduate coursework in Business or Healthcare Administration is preferred
• Association certification or Membership in Healthcare Financial Management Association is preferred

Knowledge, Skills, Abilities and Other Characteristics

• Knowledge of the following software programs: Windows based software including Word, PowerPoint and Excel
• Knowledge of hospital and insurance coding and documentation practices
• Understanding of Federal, State, Local, and Agency healthcare laws, standards and financial regulations
• Strong interpersonal skills and team skills, ability to communicate well with individuals, and in group settings, ability to communicate with diverse population and people from various backgrounds
• Written and verbal communication, ability to prepare reports and make presentations
• Analytical skills, problem solving skills
• Conflict management skills
• Strong decision making skills and ability to use professional judgment
• Strong project management skills
• Attention to detail

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing). Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION

• Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
• Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
• CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER