Director - Clinical Applications

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Director, Clinical Applications is accountable for selection, implementation, and support of all technologies in their assigned domain at Stanford Health Care (SHC). The position is accountable for the full software life-cycle and application portfolio management functions related to SHC's core software platforms and ancillary systems.

Locations

Stanford Health Care

What you will do

• Implement and maintain system functionality to ensure timely and accurate enterprise operations
• Maintain direct knowledge of current and future capabilities of SHC core platforms and integrated point solutions
• Advise IT and Operations leaders on systems status and function
• Develop roadmaps and long-range plans for all assigned systems
• Prepare sizing and estimates deliverables for IT projects
• Provide strategic and operational leadership for lifecycle management, including system selection, implementation, maintenance, upgrade, and enhancement
• Incorporate best practices to improve existing organizational methods and system processes
• Guide requirements gathering and solution design activities including the design of workflows
• Negotiate resolution of conflicting requirements across organizational departments and IT portfolios
• Set and measure performance objectives and provide regular one-on-one feedback to team members
• Hire, evaluate the performance of and implement corrective action, up to and including termination, for assigned staff
• Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for the suite of applications related to billing
• Develop metrics, measure, and publish the performance of the team under management
• Work closely with all other management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and technology strategies
• Ensure interaction and communication with key business and clinical leaders promotes full understanding of strategies and goals
• Enable portfolio budgeting process
• Forecast information technology trends
• Maintain a strong understanding of technology and its application to achieve health care objectives
• Prepare analysis and or proposals for other departments
• Serve as an internal consultant to other management staff, and leaders
• Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows
• Provide triage, support, and maintenance of applications; including 24/7 on call coverage as required
• Establish strategic alignment by linking technology strategy with SHC's business goals and a planning process
• Manage effective governance and portfolio management of assigned applications to ensure stakeholder engagement, consensus on prioritization, effective resource management, and functional accountability through all phases of application and product lifecycle

Education Qualifications

• Bachelor's Degree or equivalent work experience in an applicable field

Experience Qualifications

• Ten (10) years of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities

• Knowledge and understanding of goals and the interdependencies of functional departments and groups (in health care industry) and the ability to lead large-scale complex technology projects in addressing overall operational needs
• Knowledge and ability to direct a staff in integrating information technology services with work requirements and deliverables
• Knowledge of informational technology disciplines; e.g. network operations, databases, software applications and interfaces, production operations, quality assurance, and systems management
• Knowledge of principles and practices of organization, administration, fiscal and personnel management
• Knowledge of project management process and systems
• Knowledge of health care provider operations
• Knowledge of current issues and trends in health care and technology
• Knowledge of local, state and federal regulatory requirements related to areas of responsibility
• Knowledge of the principles and practices of workforce planning and processes
• Ability to communicate with effective written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude
• Ability to demonstrate objectivity, sensitivity, and a balanced perspective regarding employee concerns and organizational issues
• Ability to evaluate and negotiate contracts and manage vendor service agreements
• Ability to manage complex projects and resources (people, costs, and time) across multiple sub-teams
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately
• Ability to succeed in demanding situations through achieving balance between technical and business interests, accomplishing results through third parties, remaining focused on given objectives, modulating speed, quality and costs, and thriving under pressure
• Ability to communicate effectively at all levels of the organization including with executives and physicians
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
• Ability to develop programs and lead process improvement projects
• Ability to foster effective working relationships and build consensus with other departments and external vendors
• Ability to lead effectively and utilize social influence to achieve organizational objectives
• Ability to negotiate, strategize, plan, organize, prioritize, work independently and meet deadlines
• Ability to supervise, coach, mentor, train, and evaluate work results

Physical Demands and Work Conditions

Blood Borne Pathogens

• Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $91.60 - $121.38 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.