Associate Patient Care Coordinator - Beaverton/Portland, OR

The vision of Awakened Heart is to build connections that create more kindness in the world. We are a group of psychotherapists and healthcare providers that are trauma-informed and relationship-oriented, with a shared mission of creating an inclusive space for our community since July 2015. We work with children, adolescents, families, adults and couples in need of personal and relational support.

As an Associate Patient Care Coordinator at Awakened Heart (Part of Eugene Therapy & Optum Behavioral Care ), you will be responsible for providing support to patients and the clinical staff. The Associate Patient Care Coordinator will support providers with the check in and check out process for patients, register new patients, prepare paperwork and review for accuracy, verify completion of consent and insurance eligibility, process time of service collections, handle existing patient communications, manage internal referrals, and ensure work locations are presentable and welcoming.

Location: This will be a fully onsite role in Beaverton (8285 SW Nimbus Ave., Beaverton, OR 97008), but will also require travel/onsite work at Awakened Heart Pearl District (1306 NW Hoyt St. Portland, OR) and Bindery (3115 NE Sandy Blvd, Portland, OR 97232), as needed. Training will take place primarily in Portland, OR.

Schedule: Monday-Friday, between the hours of 8am-5pm PST

Primary Responsibilities:

• Review each patient's chart prior to appointment and ensure consents and insurance verification is complete
• Support providers with patient check in and check out; obtain registration forms, collect and upload insurance cards and identification, verify completion of consents and confirm insurance eligibility
• Assist with onboarding new patients, help patient's access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete
• Process payments or co-pays, deductibles, co-insurance, self-pay, and missed appointment fees
• Assist in update and/or scheduling of existing patients, including assisting with internal referrals initiated by the provider
• Answer phone calls and return voicemails; record all requests in the EHR system for Provider follow-up
• Inventory, submit order requests, and restock supplies
• Monitor clinician/admin/OBC inbox and respond accordingly and take necessary steps
• Ensure all locations are welcoming and adhere to brand guidelines
• Secure patient information and maintain patient confidentiality

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on Full time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.