Patient Care Manager II

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

We are seeking a Patient Care Manager II to interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. The Patient Care Manager will manage and nurture the relationships with named accounts within a geographic region. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver so that our customers will develop trust and confidence in CareDx. Our customers include physicians, nurses, clinical laboratory personnel, other clinicians, patients and family, payers, CareDx field personnel, management, laboratory, and partners. You will be an integral part of our commercial team and be responsible for the day to day support as the lifeline to our transplant centers and patients. Working alongside our sales force, you'll have the opportunity to be a part of a winning team and make a real impact on patient care!

Responsibilities:

Conducting phone follow up with customers regarding test requisition information clarification

Coordinate patient blood draw logistics and ensure adherence to ordered testing schedule

Liaise between customers and cross-functional internal teams, ensure the timely and successful scheduling of blood draw logistics

Assisting with daily department activities to meet workload demands

Maintaining a Customer Relationship Management database of customer accounts by adding new accounts and updating the records as information changes

Coordinating with the laboratory staff and other members of the team to expedite timely processing of samples and customer inquiries

Maintaining compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.

Other duties as assigned

Qualifications:

BS or BA Degree preferred (Health Science degree strongly preferred)

Knowledge of medical or clinical diagnostics industry operations

High level of energy and work ethic

Ability to thrive both independently and in a team environment

Proven track record of performance in a fast paced environment and organizational skills to manage priorities and meet deadlines

Proficiency in reporting and data analytic tools like Excel, Salesforce.com

Strong verbal and written communication skills, professionalism, attention to detail, courtesy, flexibility, and the ability to work independently to achieve desired results

Skilled in Microsoft Office applications

Excellent problem solving skills, detail oriented with focus on quality and accuracy

Demonstrated ability to develop and maintain strong cross-functional partnerships

Proven experience of managing customer expectations and product development updates

Proven track record of working effectively in a collaborative, fast-paced, multi-tasking environment

Remote: US only roles

The anticipated base salary range in the United States is $24 to $30/hr. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that wo