Divisional Vice-President, Strategic Clients

Reporting directly to the VP of Strategic Clients, the Divisional Vice-President, Strategic Clients will oversee a portfolio of key strategic clients and Managed Service Provider (MSP) clients, accounting for over $200M in Spend Under Management. The role requires a broad understanding of AMN Healthcare's total-talent solutions and leadership of a team of Directors and Managers responsible for cultivating executive-level strategic client relationships and operating a Program Management Office.

• Ensure growth of executive-level strategic client relationships through direct contact, increasing utilization of AMN solutions, sharing best practices across clients, and resolving escalated service issues to position AMN as a critical partner.
• Partner with enterprise-wide Recruitment, Delivery, and Fulfillment teams to meet clients' needs, resolve escalation points, ensure efficient processes, and drive prioritization to meet or exceed client objectives.
• Cultivate and manage relationships with the current Supplier network to address escalation points, ensuring efficiency and compliance between the supplier, AMN, and the client.
• Review and interpret contractual terms with leaders, keeping internal partners and clients educated and informed of contractual obligations and maintaining efficiency.
• Collaborate with AMN internal department leaders (clinical, credentialing, back-office, AR, service-line leaders, recruitment, account management, etc.) through meetings, email, Teams, and phone to achieve process improvement, ensure qualified and compliant healthcare professionals are successful on assignment, and achieve accurate and timely billing and revenue collections.
• Provide oversight and supervision to leaders and their Program Management teams through coaching and communication to support peak performance, team member engagement, and retention.
• Facilitate a predictable and measurable meeting cadence, including weekly team meetings, 1:1 meetings, and training to monitor progress to goals, coach, strengthen communication, and collaborate on process improvement.
• Ensure leaders prepare and successfully deliver regular client business reviews, creating opportunities for strategic partnership and client integration; partner with the internal sales operations team to standardize reporting, ensure data accuracy, and build trust with clients.
• Facilitate strategic planning with clients, in conjunction with Business Reviews, to align overall program goals and client business objectives.
• Identify needs for process improvement, discuss product/service expansion opportunities, and/or technology improvements or upgrades.
• Compile and submit reports to clients and Senior AMN Leadership that communicate activity, key metrics, and strategy development.
• Drive the development and adoption of Salesforce for team collaboration, reporting, and client management.
• Utilize Salesforce to monitor key metrics and client strategies, effectively communicating insights to executive leadership.
• Lead cross-divisional collaboration meetings, driving fulfillment strategies and operational efficiency.
• Serve as a high-level consultant during business reviews, offering strategic guidance to achieve desired outcomes.
• Deeply understand AMN solutions and healthcare workforce challenges, positioning yourself as a trusted business advisor.
• Oversee contract negotiations, ensuring seamless internal and external stakeholder communication.
• Stay abreast of industry trends and competitive intelligence to inform strategic decision-making.
• Coach team members, providing constructive feedback to enhance individual and account performance.
• Engage regularly with direct reports, focusing on client retention and expansion.
• Oversee team production, implementing performance improvement plans as needed.
• Promote team engagement, recognizing and appreciating contributions.
• Lead succession planning and talent management initiatives.

• Experience or ability to learn systems such as Shiftwise Flex, Medefis, B4Health, Fieldglass, and/or other vendor management system technology, Workday HRIS, SharePoint, PowerBI, Smartsheet, and Salesforce.
• Strong proficiency in all Microsoft Office products, including Copilot, Word, Excel, PowerPoint, and Outlook.

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience in program management/MSP, healthcare and/or staffing industry.
• Background in both sales and account management.
• 5+ years of management experience.
• Experience managing revenue of at least $100M.
• Strong financial, analytical, and conceptual skills.
• Polished executive presence and managerial courage.
• Organizational agility and ability to navigate matrixed organizations and corporate politics.
• Ability to meet goals by enhancing team culture and engagement, building executive relationships, and identifying opportunities to cross-sell.
• Ability to work in a fast-paced environment, handling multiple conflicting priorities.
• High level of initiative and independence.
• Competitive nature and drive to win and continue to grow.
• Proven track record leading teams through successful transformation and change.

Pay Rate: $132,000 - $165,000. The position may include additional compensation such as bonus or commission.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.