Scheduling Coordinator

Coordinate Home Health Aide service for an assigned caseload. Act as a resource for other department members. Become part of a professional, supportive team with the opportunity to make a profound impact on a patients quality of life in the comfort of their own home.

Performance Responsibilities and Standards:

• Assign aides to cases requiring aide service, documenting in the patient schedule
• Notify patients, aides, contract agencies of changes in aide assignments or patient schedules
• Document changes in aide assignments or patient schedules
• Review reports such as, but not limited to: schedule reports, open case lists, aide availability, weekly hours, mileage spreadsheets, PTO and absence reports for assignments and/or reassignments
• Maintain accurate records and provide accurate information to aides
• Accept referrals for service and provide information to referral sources, contract agencies, patients and families, aides
• Coordinate weekend and holiday aide assignments and maintain accurate records of changes
• Record complaints received from patients and families, aides, contract agencies and assist in the investigation
• Report problems, complaints, updates and maintain close communication with the Clinical Operations Manager and on-call personnel
• Upon authorization from Manager, make arrangements for transportation for aides and provide instructions to aides
• Participate in patient / team conferences and quality improvement activities
• Promote a positive customer service approach to all individuals and actively foster open communication for a team approach to agency planning and problem solving
• Perform all other duties as assigned

Requirements:

• High School graduate or equivalent
• Excellent customer service and communication skills
• Positive attitude in working with people of diverse cultures and ethnicities
• Ability to work well with others in a fast-paced setting
• Accuracy with assignments and documentation
• Maturity, dependability and reliability
• Knowledge of the Central New York geographic region
• Ability to communicate effectively in English, verbal and written language skills
• Basic computer knowledge with proficiency in Microsoft Office or other Word processing, spreadsheet and database management
• Excellent organizational skills and ability to prioritize multiple tasks
• Compassion towards patients and families, their requests and needs as well as employee satisfaction
• Maintain patient protected health information
• Working knowledge of equipment such as: personal computer, multi-line telephone, copier and fax

Physical Requirements:

• Speech, visual and hearing ability sufficient to express and comprehend written and verbal communication
• Ability to sit or stand 90% of the day
• Frequent sitting, standing, walking
• Pushing, pulling, reaching, kneeling
• Bloodborne Pathogens Exposure Category III Employee who rarely has contact with blood and body fluids.

Compensation & Benefits:

Competitive Salary: [This position is an H05 non-exempt position with a min-max rate of: $18.65-$23.32/hour] with:

• 401K with generous Employer match
• Medical, Dental, Vision plans
• Paid Time Off, Holidays and Extended Sick Leave
• On-Site Employee Fitness Center
• Tuition Reimbursement
• Partially funded HSA
• Short/Long term Disability
• Employee Assistance Program ( EAP)
• Much More!!

__

About Nascentia Health

Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

_ __

Nascentia Health is an Equal Opportunity Employer (EOE)

Employment is contingent on negative results of a new hire drug screen.