Program Applications Specialist (Clinic Profiler)

This position is in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Veterans Integrated Service Network (VISN) 6, Richmond VA Medical Center (RICVAMC), Ambulatory Care Operations, which reports to the Office of the Chief of Staff. The primary purpose is to provide complex and highly-skilled administrative and data support related to clinic profile management.To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/12/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: oversight for all clinic profiles and scheduling grids, and ongoing analysis of supply and demand throughout the health care system; accurate creation, validation, inactivation, and management of clinic profiles; providing technical advice and guidance to assist Services with troubleshooting clinic profile management; access and clinic utilization issues related to managing supply and demand; review reports, records, and statistical computations for accuracy for clinic profile management; Performs supply and demand analyses, capacity analyses, and data reviews based on clinic profiles and utilization, and provides recommendations.

OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed two (2) years of progressively higher-level graduate education, or masters or equivalent graduate degree, or LL.B. or J.D., if related. Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation.

OR,

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education in excess of the first year (18 semester hours) to qualify for the GS-09 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required.. *Note-A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment..

Preferred Experience:

• Direct experience using VistA and VSE to build, modify, and maintain clinic profiles and scheduling grids.
• Experience performing clinic supply/demand, capacity, and utilization analysis using VSSC/BISL or similar VA data tools.
• Proven ability to manage clinic setup, cancellation workflows, and compliance with National Scheduling Directive and local policy.
• Strong skills in Microsoft Excel for data reporting, monitoring, and trend analysis.
• Experience developing and delivering training on scheduling, clinic profile workflows, or related technical processes.
• Background working with multidisciplinary clinical and administrative teams to resolve clinic access and profile issues.
• Familiarity with LEAF, InfoPath, or similar workflow/form tools for process management.
• Experience using VAs VistA and VistA Scheduling Enhancement (VSE) systems to build, modify, validate, and manage clinic profiles and scheduling grids.
• Demonstrated ability to independently analyze clinic utilization, supply/demand, and capacity data using VistA, VSE, VSSC, and related VA data systems to identify issues, validate clinic accuracy, and recommend improvements that enhance access and clinic efficiency.

You will be rated on the following Competencies for this position:

• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, but does require some walking, bending, stooping, standing, stretching, and carrying moderately heavy items, such as, but not limited to: manuals, documents, office supplies, and/or data file reports. Also, work involves spending a significant amount of time performing keyboard data entry and prolonged periods of data review via computer monitor. Concentration and sustained performance under prolonged stress may be required due to time factors involved in completion of work assignments within specified deadlines.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .