Infusion Scheduling Coordinator - North County - 139914
- UC San Diego
- San Diego, California
- Full Time
UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
Please note that this position is a part-time appointment
UCSD Layoff from Career Appointment : Apply by 6/5/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Reassignment Applicants : Eligible Reassignment clients should contact their Disability Counselor for assistance.
DESCRIPTIONUnder the supervision of the Clinic Operations Manager and/or Cancer Services Infusion Scheduling Supervisor, the Infusion Scheduler is responsible for scheduling and coordinating patient appointments for Infusion, Fast Track, and lab services in accordance with established protocols. Scheduling activities are performed in-person, by phone, or electronically via Epic/Cadence, requiring strong attention to detail to ensure accurate, efficient, and safe patient scheduling.
This position works closely with patients, providers, nursing teams, administrative staff, and leadership to coordinate infusion appointments and support a positive patient experience. The Infusion Scheduler ensures appointments are scheduled according to provider orders, treatment protocols, and template availability while maintaining accuracy and timeliness.The Infusion Scheduler communicates regularly with clinical teams and patients regarding appointment scheduling, updates, and reminders. They answer incoming calls to schedule appointments and address non-clinical questions, escalating clinical or medical concerns to the appropriate clinical staff. Outbound calls are also required to schedule new and recurring infusion regimens and to confirm updates or upcoming appointments.
This role is responsible for ensuring patient registration, demographic, and insurance information is accurate and up to date, as well as creating Hospital Account Records (HARs). The Infusion Scheduler supports referral coordination and authorization workflows by ensuring each appointment has an appropriately linked and accurate referral. They assist in directing patients to the appropriate scheduling pathways and contribute to maintaining efficient patient flow across infusion services.
The Infusion Scheduler may also support front desk functions, call center coverage, and other clerical or administrative duties as needed to support daily operations across infusion service areas. Candidates must be adaptable and flexible, as scheduling priorities and infusion room assignments may shift based on operational and patient care needs. This role requires strong attention to detail, excellent customer service skills, and the ability to work effectively in a fast-paced, high-volume environment.
MINIMUM QUALIFICATIONSMinimum of 3 years of experience in patient access, scheduling, or a healthcare administrative role
Experience in a healthcare or customer service environment
Basic proficiency with Epic/Cadence or similar electronic scheduling systems (training provided if needed)
Understanding of medical scheduling workflows preferred
Strong communication and customer service skills
Ability to manage multiple tasks in a fast-paced environment
Basic knowledge of insurance and authorization processes preferred
Proficiency in Microsoft Office applications (Excel, Outlook, Word, Teams)
Strong adaptability and flexibility, with the ability to respond to shifting scheduling priorities and infusion room assignments based on operational and patient care needs
- Experience in oncology or infusion scheduling
- Experience in an outpatient hospital or specialty clinic setting
- Familiarity with Epic scheduling templates and workflows
- Knowledge of medical terminology
- Experience working in a call center or high-volume scheduling environment
- Must be able to work various hours and locations based on business needs
- Employment is subject to a criminal background check and a pre-employment physical
- Position will be expected to float to multiple locations based on department staffing needs
Pay Transparency Act
Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $27.49 - $34.17
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Apply Now If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
For the University of Californias Anti-Discrimination Policy, please visit:
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
a. "Misconduct" means any violation of the policies governing employee conduct at the applicants previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UCs policies addressing some forms of misconduct:
- UC Sexual Violence and Sexual Harassment Policy
- UC Anti-Discrimination Policy
- Abusive Conduct in the Workplace
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