Patient Services Coordinator - Myeloma/Lymphoma

The University of Texas MD Anderson Cancer Center
Houston, Texas
Full Time

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The Patient Services Coordinator at MD Anderson Cancer Center coordinates and schedules patient appointments and impacts patient care services by ensuring timely and accurate scheduling of provider appointments, diagnostic tests, procedures, and treatments. This role is essential to maintaining smooth patient flow and supporting the multidisciplinary care team.

The ideal candidate will have a High School Diploma and three years of customer service experience in a healthcare setting. The candidate must be available to work 40 hours per week, a combination of two 12-hour and two 8-hour shifts, Monday-Friday, with rotating weekends and holidays. G15 Myeloma/Lymphoma is hiring for Evening/Night shift: (7:00PM - 7:00AM, 11:00PM - 7:00AM, 3:00PM - 11:00PM.)

G15 Myeloma/Lymphoma is a specialized inpatient unit providing comprehensive care for patients with hematologic malignancies, including multiple myeloma and lymphoma. Nurses on this unit deliver complex therapies, manage side effects, and provide education and emotional support to patients and families.

Hourly breakdown of salary range based on a 36-hour work week:
Minimum $19.23/hour | Midpoint $24.03/hour | Maximum $28.85/hour

MD Anderson Offers Our Employees:
Paid employee medical benefits (zero premium) starting on the first day for employees working 30+ hours per week
Group Dental, Vision, Life, AD&D, and Disability coverage
Paid Time Off (PTO) and Extended Illness Bank (EIB) paid leave accruals
Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
Tuition Assistance Program after six months of service
Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
Employer-paid life, AD&D, and illness-related reduced salary pay program
Health Savings Account and Dependent Care Reimbursement flexible spending accounts
Fertility benefits
State of Texas longevity pay
Extensive wellness, recognition, fitness, employee health programs, and employee resource groups

The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." Our mission is to eliminate cancer in Texas, the nation, and the world through exceptional programs that integrate patient care, research, and prevention.

Essential Job Functions:
Coordinate and schedule patient appointments
Schedule provider appointments, diagnostic tests, procedures, and treatments
Prepare and maintain daily appointment templates and/or patient records in One Connect
Communicate all pertinent information to families, physicians, team members, and other patient care areas
Prepare patient materials and documentation according to established procedures
Collect co-payments and validate patient insurance and demographics
Update payment and patient information; reconcile One Connect cash drawer daily
Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ)
Ensure coordination of benefits and assignment of Hospital Account Record (HAR)
Follow standard operating procedures for institution and center
Protect the security and confidentiality of patient information at all times
Other duties as assigned

Education Required: High school diploma or equivalent.
Experience Required: Three years of relevant work experience (may substitute additional education for required experience on a one-to-one basis).
Experience Preferred: Three years of customer service experience in a healthcare setting.
Other Required: Must pass pre-employment skills test as required and administered by Human Resources

The University of Texas MD Anderson Cancer Center offers excellent benefits , including medical, dental, paid time off , retirement , tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

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