Patient Access Representative - (2 PT)

Patient Access Representative

Role and Responsibilities:

Review appointment requests and AI-generated scheduling and intake recommendations.

Assess the reasoning quality and appropriateness of AI-identified time slots, visit types, intake workflows, and resource allocation across scheduling scenarios.

Identify cases where AI recommendations diverge from effective scheduling and intake practices and explain why.

Describe the operational reasoning behind scheduling decisions to our product team to improve AI recommendations particularly how to recognize scheduling constraints (provider availability, room capacity, appointment type requirements), how to balance access with efficiency, and how to handle complex intake workflows (new patient onboarding, follow-up coordination, procedure prep).

Critique presentations and provide subject matter expertise to our GTM team.

Required Credentials:

Minimum 1 year hospital or health system scheduling / intake coordination experience.

Knowledge of appointment types, clinical workflows, and patient onboarding processes.

Experience with scheduling systems and patient communication

Multi-specialty scheduling experience preferred.

Certifications/Credentials preferred CHAA, CHAM, NHA, CMMA, CEHRS

Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

• Competitive pay & weekly paychecks
• Health, dental, vision, and life insurance
• 401(k) savings plan
• Awards and recognition programs

*Benefit eligibility is dependent on employment status.
About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

"Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"