Clinic Coordinator- MA

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

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Time Type:

Full time

Department:

PACE Primary Care

All Locations:

26 Sturgis Street - PACE Winthrop

Position Summary:

The Clinic Coordinator manages the PACE Clinic flow which includes the scheduling of clinic appointments, assisting providers and IDT members, facilitating and coordinating participant care and anticipating participant and provider needs. The Clinic Coordinator expands upon the role of Medical Assistant (MA) to assume a greater degree of responsibility, taking a lead role in coordinating PACE clinic activities by overseeing the MAs, addressing identified barriers, resolving appointment scheduling issues and ensuring adequate communication within the PACE clinic and IDT.

• The Clinic Coordinator is expected to excel at all the essential duties and responsibilities of the MA in addition to the ones listed below
• Participates in ongoing training of Mas and orientation of new MAs
• Displays excellent customer service skills. Assists participants to resolve concerns around care coordination in the PACE clinic.
• Coordinates MA assignments, meal break coverage and overseeing patient flow. Assures that waiting participants have been updated.
• Assists in coordinating MA vacations and time off requests. Ensures adequate coverage and provides back up as needed.
• Assists participants with scheduling and rescheduling PACE clinic appointments and booking interpreters if needed.
• Identifies problem areas and works with clinic team to develop and test solutions and recommend actions.
• Ensures that participant preferences are coordinated (ie. Female only/male only). Coordinates chaperones as needed.
• Assists participants with checking in and checking out of PACE clinic appointments including scheduling next appointment and providing an appointment card and after visit summary.
• Triages and trouble shoots missed appointments, reschedules and keeps the clinic schedule in real time. Resolves scheduling issues.
• Attains and maintains proficiency in the use of the electronic medical record as it pertains to workflows for the medical assistant.
• Trains MAs in the implementation of new workflow changes.
• Oversees review of all providers schedules for appropriate scheduling.
• Oversees ordering of clinical supplies with supervisor approval
• Participates in departmental process redesign, QI activities and special projects as assigned.
• Maintains quality control for all lab testing equipment (ie. Clinitech; Co-Ag, Hemocue)
• Checks exam room equipment (ophthalmoscope; otoscope, exam lamp) to ensure working order. Reports issues/ensures equipment functioning properly including maintain and changing bulbs as needed. .
• Assists in the maintenance of all participant education materials
• Promotes a sense of teamwork through demonstration of self-direction and self-motivation. Solve problems independently or knows when to seek consultation.
• Displays outstanding customer service skills when interacting with participants, families and all PACE/EBNHC customers
• Adheres to all EBNHC and departmental policies and procedures.
• Participates in required departmental activities and meetings.
• Responsible for ensuring exam rooms are kept clean and fully stocked with both medical and clerical supplies.
• Acts as a resource and role model to staff. Assists in identifying role conflicts.
• Maintains excellent punctuality and attendance.

Other Duties & Responsibilities Organizational Competencies

• Reads, understands and complies with all Standards of Conduct, JCAHO policies, CMS Pace Program Regulations and Standards, applicable State regulations and guidelines, ESP policies and procedures and all laws related to position responsibilities and employment at EBNHC;
• Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.
• Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.

EXPERIENCE : Certified Medical Assistant with experience working in medical practice management, ambulatory care or Emergency Department SKILLS/ABILITIES : Meets medical assistant skill level with addition of demonstrated leadership ability. Demonstrates ability to communicate effectively both verbally and in writing. Computer skills- EPIC, Windows

Salary : starting at $26.60/hr up to $40/hr based on relevant experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call ... to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or apps. Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.