Case Manager Masters in Social Work

Case Manager, MSW (Full-Time)

Location: Hybrid | Triad Region

Schedule: Monday - Friday, 8:00am - 4:30pm

Travel: Local travel required to the hospital and other community settings

Lead the Path to Safe, Successful Patient Outcomes

At Novant Health, the Case Manager MSW plays a critical role in helping patients navigate complex healthcare and social challenges. As a valued member of the care team, you'll serve as a leader in patient assessment, care coordination, and complex discharge planning—ensuring patients receive the support, resources, and services they need for a safe transition across the continuum of care.

In this hybrid role, you'll collaborate with physicians, RN Case Managers, community partners, and interdisciplinary care teams to develop proactive, patient-centered plans that address psychosocial, behavioral, environmental, and resource-related needs. Every interaction is an opportunity to remove barriers, improve outcomes, and help patients achieve the best possible quality of life.

What You'll Do

• Assess patient needs and develop safe, effective discharge plans that support successful transitions of care.
• Identify barriers to care, social determinants of health, behavioral health concerns, and resource needs that may impact patient outcomes.
• Collaborate with physicians, RN Case Managers, interdisciplinary teams, patients, families, and community partners to facilitate timely and appropriate care.
• Link patients to community services, post-acute care providers, behavioral health resources, and other support systems.
• Promote patient-centered decision-making and help individuals navigate healthcare systems and available services.
• Stay informed about local programs, services, and post-acute care options to support effective care coordination.
• Maintain timely and comprehensive documentation in accordance with organizational standards and regulatory requirements.

What We're Looking For

• Community Support Team (CST) or Assertive Community Treatment Team (ACTT) experience, high preferred

• Education : High School Diploma or GED, required. Graduate Degree Master's Degree in Social Work from school accredited by the Council on Social Work Education, required.
• Experience : Two or more years professional social work experience or two or more years healthcare experience, preferred. 1 year of Case Management or related experience, preferred.
• Licensure/Certification: Appropriate state approved curricula for restrictive interventions (facility specific) within 3 months of hire for Emergency Departments and Behavioral Health units, required.
• Additional Skills (required): Weekend and holiday coverage.
• Additional Skills (preferred): Knowledge/Competence of Microsoft office products and keyboarding.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.