Patient Relations Coordinator - UPMC Washington

The Patient Relations Coordinator plays a vital role in ensuring every patient and family feels heard, supported, and respected throughout their healthcare experience. This position serves as a key liaison between patients, families, and care teams, working collaboratively to address concerns, resolve complaints, and promote a culture of compassion, accountability, and service excellence. The ideal candidate is an effective communicator, skilled problemsolver, and dedicated advocate for patientcentered care.

Responsibilities:

• Participate on committees related to family-centered care or service excellence.

• Assist volunteer activities associated with the Patient Representative function.

• Carry out requirements of complaint management policy and procedure.

• Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.

• Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.

• Accurately document and report accounts of problems and activities on behalf of patients and families.

Schedule: Monday-Friday, 8AM-4PM. Travel may be required to UPMC Greene at times.

• Bachelors degree and 1 year of customer service experience; or an Associates degree and 3 years of customer service experience; or HS Diploma and 5 years of customer service experience.

• Ability to command resources, influence peers and multi-task.

• Understand and apply quality improvement principles.

• Excellent written and verbal communication and organizational skills.

• Strong computer skills and ability to work independently.Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting with renewal

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewalUPMC is an Equal Opportunity Employer/Disability/Veteran