Patient Service Representative I Hospital- 0.8 Emergency (3rd Shift)

PATIENT ACCESS REPRESENTATIVE

Major Responsibilities:

• Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards.
• When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments.
• Responsible for security authorization and precertification of inpatient and outpatient services.
• Responsible the pre-registration and registration accuracy.
• Participates in departmental team building activities and in services and other miscellaneous duties as assigned by leader.

Required Qualifications:

• High School Diploma with 1 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry).
• Intermediate math skills acquired through classroom work or through work experience.
• Basic understanding of web-based systems, proficiency in data entry.
• Typing 25 WPM.
• Ability to prioritize and organize workload.
• Sophisticated interviewing, communication and negotiation skills.
• Independent decision making.
• Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays.
• Ability to work as a team member.