Patient Access Clinic Specialist - Eastside

We're with you for lifes journey. At Denver Health, purpose isnt just something we believe inits something we live every day, for lifes journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Job Summary

Under minimal supervision, the Patient Access Specialist II performs advanced registration and access functions with increased independence, accountability, and proficiency across all outpatient clinic registration areas. This role independently manages higher-complexity registration, insurance, and financial situations; serves as a knowledgeable resource for peers; and provides on-the-job training and workflow support as needed. The Patient Access Specialist II assists with quality and process improvement activities, supports regulatory and revenue integrity requirements, and provides flexible coverage across clinics and service lines to support efficient clinic operations and timely patient access.

Essential Functions :

• Builds upon skills developed as a Patient Access Specialist I by independently managing complex registration and access scenarios in outpatient clinic settings, completing required documentation in a timely manner, and following EMTALA, privacy, and organizational policies to support billing integrity and consistent patient access practices.. (30%)
• Provides on-the-job training, mentoring, and workflow guidance to staff and new hires, supports competency validation and best practices, and serves as a go-to resource during peak volumes, off-hours, and high-acuity events. (25%)
• Maintains high standards for quality, productivity, and compliance, ensuring all patient access activities align with organizational policies, payer requirements, and applicable regulatory standards, including FQHC and HRSA guidelines. (20%)
• Serves as a subject-matter resource for PAS I staff during high-acuity events, off-hours, and peak volumes by providing real-time workflow guidance, reinforcing standard work and best practices across shifts and units, supporting onboarding and competency validation for new hires, and functioning as an acting lead when assigned. (15%)
• Supports efficient clinic and department flow by proactively identifying access barriers, prioritizing work in fast-paced environments, and coordinating with clinical, scheduling, and revenue cycle partners to minimize delays in care. (10%)

Education :

• No High School Diploma and/or No GED Required

Work Experience :

• 4-6 years Patient Access in a clinic or hospital setting Required and
• Epic Credentialed Trainer Certification Preferred or
• CHAA or CHAM Certification through NAHAM Epic Preferred or
• CRCR through HFMA Preferred
• No corrective action in the past year for internal candidates Required

Knowledge, Skills and Abilities :

• Excellent interpersonal communication, email, and telephone skills required.
• Skilled analysis of information, critical thinking and problem solving with an emphasis on customer service.
• Ability to work with a diverse team of stakeholders (attorneys, providers, patients, staff) explaining procedures and policies in a health care setting
• Knowledge of insurance programs and registration requirements; ID, Insurance, Power of Attorneys, Proof of Address, Co-pays and the proper documentation of these.
• Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing
• information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient's care.
• Knowledge and understanding of clinic flow as it pertains to patient and operations.
• Ability to treat all customers and co-workers with courtesy, dignity and respect; consistently displays courteous and respectful verbal and non-verbal communication with customers and co-workers as established by policies and procedures.
• Bilingual skills preferred
• Proficient in Microsoft Office Suite
• Epic Experience preferred
• Working knowledge of REDCap or willingness to learn

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, youre joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

• 100% paid parental leave up to 6 weeks

• Immediate eligibility for retirement plans with employer contribution up to 9.5%

• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.

• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

• Free RTD EcoPass (public transportation)

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denvers 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorados primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.