Health Services Coordinator

Health Services Coordinator - Full Time

Join our dedicated care team as a Health Services Coordinator, supporting residents by ensuring their physical, emotional, and medical needs are met with excellence. This fulltime role follows a Tuesday-Saturday schedule, with required weekend availability, oncall participation, and holiday rotation. Candidates must hold a current RN, LPN, or LVN license in accordance with state guidelines.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assesses potential and current residents to ensure appropriate placement for their current level of care. Develops care plans and meets with resident and/ or family members to discuss Plan of Care.
• Supports the HSD in recruiting, screening, and selecting care staff who are compassionate and have the desire to assist senior adults.
• Ensures staffing is adequate to always provide a high standard of care.
• Leads the care staff by providing expectations of performance and follow-up to ensure those expectations are met. Supports the HSD by participating in staff Performance Appraisals of staff and personally reviews strengths, goals, and areas of improvement with them.
• Provides training to staff that encourages team performance, instructs them on technical and medical issues as well as changes in levels of care for the residents.
• Maintains current knowledge and implements policies and procedures in compliance with state and federal regulations.
• Oversees the preparation and administration of medications following established infection control and safety policies.
• Ensures all documentation is completed timely in the resident's chart and is legible, neat, and accurate according to policy.
• Receives physician's orders and maintains MAR according to community's policies.
• Processes all physician's orders, new admissions, and discharges according to community's policies.
• Makes rounds daily to ensure resident safety and to ensure their needs are being met.
• Monitors vital signs and ensures documentation is completed according to physician's orders.
• Assesses residents' medical condition after unusual occurrences and documents appropriately.
• Checks medication cart on a daily basis to ensure medications are in proper order. Destroys and logs all expired, discontinued, or unused medications according to policies and procedures.
• Monitors and assists with personal care of residents, including but not limited to bathing, dressing, oral hygiene, toileting, grooming and ambulating/transferring as needed.
• Maintains open, honest communication with the Health Services Director to ensure a positive team environment is operating within the staff.
• Reports any problems or concerns, as well as positive information to the Health Services Director as they occur.
• Forms and maintains positive and informative relationships with residents and their families and answers questions regarding resident's care.
• Maintains confidentiality of residents' personal information in and out of the community and protects and supports residents' rights.
• Represents the Community in marketing and provides tours of the Community showing how the potential resident's needs may be met.
• Participates in and assists with procedures associated with emergency drills and actual emergency situations within the Community.
• Maintains a professional appearance and demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
• Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.
• Assists the Health Services Director with planning and managing the budget. Ensures supplies, staff and equipment meet budgeted allocations.
• Works in conjunction with the Health Services Director when meeting with State regulatory Agencies and assists in the development of Plans of Corrections for clinical deficiencies as needed.
• Assists Health Services Director with on-call responsibilities.
• Answers telephone promptly and professionally. Ensures that caller's needs are met or refers to the appropriate person to assist him/her.
• Assists other resident care staff as needed.
• Maintains a professional appearance and demeanor that encourages a positive nurturing environment for the residents, families, vendors and guests.
• Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents' / guests' requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
• Other duties and projects as assigned.

Managerial Breadth/Scope of Job

Provides general oversight of direct care staff. May assume supervision of Health Services department as requested by Health Services Director or in the Health Services Directors absence.