Patient Services Representative

Job Purpose:

• The Patient Services Representative at Crescent Community Health Center is responsible for providing exceptional service to patients by managing their appointments, answering inquiries, and ensuring a smooth and efficient flow of operations within the healthcare facility. This role is crucial in maintaining patient satisfaction and supporting the healthcare team's efforts in delivering quality care.

Key Responsibilities:

• Greet patients and visitors warmly and professionally, ensuring a welcoming environment.
• Schedule and manage patient appointments efficiently, coordinating with healthcare providers to optimize clinic operations.
• Answer phone calls and respond to patient inquiries promptly, providing accurate information and assistance.
• Maintain patient records and ensure confidentiality in accordance with healthcare regulations and policies.
• Assist patients with the registration process, verifying insurance information, and updating personal details as necessary.
• Collaborate with medical staff to facilitate patient care and address any concerns or issues that may arise.
• Handle billing and payment processing, explaining charges and assisting patients with financial inquiries.
• Participate in team meetings and contribute to continuous improvement initiatives to enhance patient services.
• Ensure compliance with Crescent Community Health Center's standards and procedures, maintaining a high level of professionalism at all times.