Case Manager / Home Care Supervisor Snohomish County

Title Case Manager / Home Care Supervisor Snohomish County About the Organization Since 2004, Fedelta Home Care has been proudly serving families and individuals throughout Portland, Oregon and King, Pierce, Snohomish, and Kitsap counties in Washington. We are a trusted leader in the healthcare community offering in-home companionship care, care management and in-home nursing care services. Our company vision is to provide outstanding care, no exceptions! We are devoted to the care and comfort of the families we serve. Description

Are you a passionate leader committed to making a difference in the lives of others? Join our dynamic and compassionate team as an In-Home Care Supervisor! Our company has grown, and we are now seeking a dedicated individual to oversee the Snohomish County client- caregiver caseload located in our Lynnwood Office!

At Fedelta Home Care, we provide exceptional in-home care services that allow clients to live with dignity and independence. Our supervisors are the heart of our operations, ensuring the highest quality of care while empowering our caregivers to excel.

What You'll Do

Essential Duties and Responsibilities:

• Supervise and coordinate caregivers within the assigned caseload
• Schedule caregivers to meet client needs and coverage requirements
• Support caregiver recruitment in partnership with HR
• Conduct caregiver performance reviews and annual evaluations
• Complete client assessments and oversee new starts of care
• Address caregiver concerns, performance issues, and disciplinary actions
• Audit billing and caregiver timekeeping for payroll accuracy
• Assist with caregiver orientation and training programs/ partnering with HR
• Maintain accurate, timely client documentation
• Respond to client and family concerns and resolve issues
• Conduct home visits, check-ins, and satisfaction surveys
• Complete incident reports within 24 hours and escalate as needed
• Participate in community outreach, marketing events, and partnerships
• Provide on-call coverage for assigned caseload, including after-hours support

Compensation:
$75,000k-$80,168k per year, depending on experience

Why Join Us?

• Comprehensive medical, dental, and vision insurance available on the 1st of the month following date of hire!
• Employer-paid basic life insurance and AD&D policy!
• Wellness coaching, discounts, and rewards through Perks at Work!
• Commuter benefits!
• Mileage reimbursement!
• PTO eligible after 90 days!
• Annual Health and Wellness stipend!
• 9 observed paid holidays!
• 401(k) with generous employer match and immediate vesting!
• Scholarship program!
• Quarterly bonus incentive program!
• Free onsite parking!
• Good coffee and lots of snacks any time you're in the office!

What We're Looking For:

• Experience: Prior supervisory or management experience in home care, healthcare, or a related field.
• Skills: Strong communication, organizational, and problem-solving skills with the ability to manage multiple priorities.
• Compassion: A commitment to providing outstanding care and support to clients and caregivers alike.
• Flexibility: Willingness to travel locally within the respective region ( King County or the Eastside).
• A valid driver's license, active car insurance, and a willingness to undergo a MVR background check are required.

Position Requirements

Position Requirements

This position requires strong team building and cross collaboration skills. Must have the ability to train, mentor and develop team members in new processes and workflows. This position requires strong time management skills, strategic thinking, and critical thinking skills. Must have the ability to use discretion and decision-making skills related to matters of significance that impact business operations. Must have the ability to work in a high pressure, fast-paced work environment; and the ability to deal with ambiguity, prioritize appropriately, and adapt quickly to change. Must have demonstrated ability to maintain strict confidentiality of all employee and proprietary company information. This position requires the ability to communicate effectively in English, both verbally and written communication skills; through various channels including phone, email, and text messages; within all levels of the organization. Must have the ability to maintain an elevated level of professionalism and customer service standards in stressful situations. Bilingual is prefered, not required.

Supervisory Responsibilities:

Provides direct supervision, training, and coaching of assigned caregivers within caseload. Escalated matters of significance are referred to Lead or Director.

Education and/or Experience:

High school diploma or equivalent. An associate degree in a related field is preferred. Previous experience in healthcare, home care, or human resources with an emphasis in regulatory compliance is highly desired. General understanding of WAC, RCW, Medicaid and Department of Health Audits is strongly preferred, but not required. Any other related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, or Registrations:

A valid drivers license, satisfactory driver abstracts and proof of auto insurance is required. Must have the ability to successfully complete pre-employment and on-going background checks. A CNA, HCA, CCM, LSW or LMSW is preferred, but not required.

Computer Skills:
To perform this job successfully, an individual must have advanced computer skills and demonstrated experience in Microsoft Office Suite, Word, Excel, and Outlook. Must have experience with or the technical aptitude to proficiently use health care programs.

Full-Time/Part-Time Full-Time Exempt/Non-Exempt Exempt EOE Statement At Fedelta Home Care, we value a diverse and inclusive workforce. We are committed to providing equal employment opportunities to all employees and applicants, and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, familial relationship/status, expunged juvenile record, marital status, protected veteran status, status as a victim of domestic violence, sexual assault, harassment, or stalking, off-duty tobacco use, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Created By Tasha Scott Number of Openings 1

This position is currently accepting applications.

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