Clinical Supervisor, Southend Medical Clinic, 8a-4:30p

Primary Location: Sun Valley Family Care - ULP - CMG
Address: 9616 Dixie Highway
Louisville, KY 40272

Shift: First Shift (United States of America)
Job Description Summary: About UofL Health:
UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team membersphysicians, surgeons, nurses, pharmacists and other highly skilled health care professionalsUofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose
Provides supervision, guidance and leadership to our patient care staff and managing the day-to-day clinical operations of the medical practice.
Essential Functions:
Supervises medical assistants daily activities
Monitor stasks for completion and timeliness
Fills in clinical roles, as needed
Resolves patient complaints
Monitors lunch schedule and coverage
Trains new hires
Evaluates staff competencies
Monitors patient flow
Communicates with physicians and plays an active role in establishing and coordinating patient care
Responsible for inventory management and supply ordering
Performs opening and closing duties in managers absence

Shift Requirements: (NOTE: this section is only necessary if a specific shift length is a requirement of the position)
Shift Length (in hours): Enter length of shift (not start/end time) here
# Shifts/Week: How many shifts per week for a FT Employee
Overtime Required: Infrequently Sometimes Often n/a (exempt position)

Additional Job Description:

Other Functions:
Uses Allscripts, centricity business, online paging systems and retrieves information from other hospital systems
Exhibits friendly and helpful behavior
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned
Job Requirements
(Education, Experience, Licensure and Certification)
Education:
A Bachelors degree in Business Administration or related field (required)
An emphasis in Healthcare Administration (preferred)
Appropriate experience may be substituted for educational requirements
Experience:
Three years supervisory experience (preferred)
Licensure:
N/A
Certification:
Basic Life Support (BLS) accredited by the American Heart Association (AHA)
Job Competency:
Knowledge, Skills, and Abilities critical to this role:
Strong interpersonal and communication skills- responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information; can build effective, strong working relationships others through trust, communication, and credibility
Demonstrated organizational skills manages time effectively, keeps tasks appropriately prioritized with the ability to change directions as needed for the good of the department or organization
Strong work ethic motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency; is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism; ability to work with minimal supervision in a fast-paced environment
Proven ability to work on a team ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome; able to see the big picture in emotionally charged situations and respond in a mature, professional, composed manner
Self-Awareness ability to reflect, understand limitations, and seek appropriate assistance and guidance
Judgment exercises discretion and due diligence when making decisions and recommendations

Language Ability:
Must be able to communicate effectively in both verbal and written formats

Reasoning Ability:
Ability to break down problems or tasks; scanning ones own knowledge and experience to identify causes and consequences of events
Computer Skills:
Proficient in Microsoft office applications.
Ability to use electronic medical records for patients
Must have the capacity to learn other relevant systems and databases, as needed

Additional Responsibilities:
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
Honoring and caring for the dignity of all persons in mind, body, and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening, and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health