Intake Coordinator - Child Advocacy Center

UPMC is hiring a Full-Time, Intake Coordinator to support the Child Advocacy Center in Harrisburg.

Hours are Monday-Friday 8:00am-4:30pm

No holidays or weekends!

We are seeking an individual who approaches their work with discretion, compassion, professionalism, and strong attention to detail.

Prior experience working in a Human Services, is preferred.

Purpose:

Act as the first point of contact with investigators/families contacting the Child Advocacy Center with referrals for forensic interviews and medical evaluations of children with suspected child abuse. Responsible for gathering information about the presenting concerns (i.e. Childline report information) including triaging presenting information to determine next appropriate steps.

Responsibilities:

• Perform all duties and responsibilities in a fashion that coincides with the service philosophy of UPMC, including the demonstration of the Basics of Service Excellence towards patients, staff, peers, physicians and others both within UPMC and outside partners.
• Must be flexible with responsibilities and have an exceptional ability to multitask and possessing excellent organizational skills.
• Ability to research required information such as demographics, Childline information, law enforcement jurisdictions, assigned caseworker contact info using all available resources.
• Managing timely communication and coordination of all intake referrals with department staff and routing inbound calls to the appropriate team members.
• Identifying any priority patients to be seen by working in conjunction with the Forensic Interview Lead as well as SANE RN Coordinator when needed.
• Maintaining database entry of patient's information into EPIC including concern type, date and time of determined appointments to provide critical information to department staff.
• Prioritizing tasks to maximize patient access by answering phones and utilizing available slots in an efficient manner.
• Scheduling appropriately determined appointments (forensic interview, medical evaluations) in a timely manner as determined by the CAC while working to accommodate the scheduling requests of outside partnering agencies and families.
• Answering inbound referral calls and assisting MDT partners and families with requests for forensic interviews and medical evaluations.

Qualifications:

• B.S. in Health or Human Services or an equivalent level of experience.
• Minimum of 1-year experience in healthcare or community service social work.
• Knowledge of child protective services definitions and acronyms a plus.
• Strong organizational skills and detail oriented, preferred
• Experience in Human Services, preferred

Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting
• Act 33
• Act 34
• Act 73 FBI Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran