Case Manager III - Driver

Job DetailsLevel: ExperiencedJob Location: USVETS Barbers Point - Kapolei, HI 96707Position Type: Full TimeEducation Level: Graduate DegreeSalary Range: $55,000.00 - $60,000.00 SalaryJob Shift: DayJob Category: Nonprofit - Social ServicesThis position reports directly to the Program Coordinator or Clinical Director of U.S.VETS. Case Manager III is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual clients needs.

FLSA Classification: Exempt

Responsibilities:

For Case Managers of all U.S.VETS Programs:

Assesses veterans referred to the program to include any problems, needs, or barriers identified in the following areas: Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric

Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services.

Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete

Collaborates with clients to complete Individual Action Plans (IAP)

Provides guidance to Case Manager I & II staff on client IAPs, client intervention strategies, progress notes, discharge planning, etc. during weekly program meeting and as needed

Conducts crisis intervention and supports Case Manager I & II staff with client issues

Maintains confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards

Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format

Reviews and documents updates for IAPs on a monthly basis

Completes timely discharge summaries

Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients

Assists in quality management activities, data collection, and preparing reports

Facilitates client life skills classes

Provides specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)

Conducts random drug and alcohol screenings of clients

Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards

Assists Program Coordinator and Clinical Director with auditing of client documentation such as client eligibility documentation, case notes, IAPs and IAP reviews, discharge forms

Assists Program Coordinator and Clinical Director with program reporting.

Supervises student interns which includes task assignment, reviewing process recordings, supervision sessions, evaluations, and adhering to university standards

Assists with training new staff and providing training to team members

Assists with urgent client issues outside of business hours as needed

Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases

Documents client referrals for services

Attends scheduled team meetings and trainings

Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion

Drive company vehicle for client transportation or other work-related activities.

Performs other duties as required.

Additional Program-Specific Duties:

U.S.VETS has various programs in which a Case Manager may be assigned to, including Transitional Housing, Permanent Housing, Workforce, Supportive Services for Veteran Families, Incarcerated Veterans Transition, and the HUD VASH program that have additional program-specific duties as outlined below.

For Case Managers working with Transitional Housing Clients:

Focuses on providing case management services that result in clients transitioning to permanent housing

Ensures clients are accounted for daily through contact, bed check, and/or daily sign-in logs

Monitors program rent/participant fee compliance to assist clients in prioritizing housing

Additionally, for programs with scattered-site transitional housing such as the Transition In Place (TIP) Program, locates housing units in the community that meet clients needs

For Case Managers working with Permanent Housing Clients:

Focuses on providing case management services that result in clients obtaining and maintaining permanent housing

For programs with scattered-site permanent housing, locates housing units in the community that meet clients needs

For programs that serve families with dependent children, ensures that children and youth are enrolled in school and connected to the appropriate services within the community, including early childhood education programs

For Case Managers working with Workforce Clients:

Assists with Workforce Program Assessment and Enrollment processes

Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to employment; assists the veteran with the planning of short-term and long-term employment goals to include education and training goals

Provides individualized assistance to clients in developing cover letters, resumes and obtaining other supportive services.

Facilitates groups or classes, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc.

Makes presentations of clients employment backgrounds to prospective employers.

Learns and maintains knowledge of community employment agencies and procedures, along with any modifications to those procedures.

For Case Managers working with SSVF Clients:

May report directly to the SSVF Team Leader if applicable

Conducts rapid rehousing and homeless prevention services for veterans and their families

Works with clients to develop a Housing Stability Plan

Provides case management services to family members in the veteran household

Conducts home visits to provide case management services

Ensures that dependent children are enrolled in school and connected to the appropriate services within the community, including early childhood education programs

Maintains compliance with VA regulations and organization protocols in requesting and distributing Temporary Financial Assistance to third-parties on behalf of veteran households to include cross-referencing HMIS

Assists in rapidly placing homeless veteran families into housing

Conduct Rent Reasonableness Testing and ensure Habitability Standards are met for veteran families rental units

Coordinates with VA Grant & Per Diem Transitional Housing Programs for immediate placement of clients and case manages them while they are on the Rapid Rehousing Track of the program

For Case Managers working with Aftercare Case Management programs:

Make home visits by the Case Manager to monitor housing stability

Provide or coordinate educational activities related to meal planning, tenant responsibilities, the use of public transportation, community resources, financial management, development of natural supports

Making referrals to needed services, such as mental health, substance use disorder, medical, and employment services

Participating in case conferencing with other service providers who are working with the veteran

For Case Manager working with Incarcerated Veterans Transition Program (IVTP):

Assists with Program Assessment and Enrollment processes for clients currently in jail/prison or recently released from jail/prison.

Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to employment; assists the veteran with the planning of short-term and long-term employment goals to include education and training goals.

Provides individualized assistance to clients in developing cover letters, resumes and obtaining other supportive services.

Facilitates groups or classes, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc.

Makes presentations of clients employment backgrounds to prospective employers.

Learns and maintains knowledge of community employment agencies and procedures, along with any modifications to those procedures.

When clients are currently incarcerated, meetings and classes will be conducted in the jail/prison.

Ability to pass background for clearance into jails/prisons.

Preferred experience working with clients transitioning from jail/prison.

For Case Manager working with the HUD VASH :

Provide case management and care coordination to facilitate appropriate delivery of health care services, incorporating complex multiple causation in the differential diagnosis and treatment of Veterans including making psychosocial and psychiatric diagnoses within approved clinical privileges or scope of practice

Is professional, tactful, and mindful of the local environment on the ground when interfacing with clients and partners alike

Possess fundamental knowledge of medical and mental health diagnoses, disabilities, and treatment procedures

Work with veterans and their families experiencing a wide range of complicated medical, psychiatric, emotional, behavioral, and psychosocial challenges

Facilitate client intake process and compile client files ensuring that all program eligibility documentation is complete

Assess veterans referred to HUD/VASH holistically to include any problems, needs, or barriers identified in the following areas: Housing, employment, education/training, financial, sobriety support/addiction treatment, legal, family/social, and medical/psychiatric

Examine psychosocial factors to identify level of functioning and degree of impairment in housing, employment, education/training/academic, financial, sobriety support/addiction treatment, legal, family/social, and medical/psychiatric areas, and implement clinically-indicated treatment modalities

Evaluate and assess lethality, perform Mental Status Exams (MSE), identify psychiatric manifestations of various medical conditions

Collaborate with clients to complete Individual Housing and Employment Plans (IHEP) and Mental Health Treatment Plans (MHTP)

Possess knowledge of the criteria and state laws for legal commitment and involuntary hospitalizations

Ability to assess and intervene with patients of suspected abuse

Provide counseling or psychotherapy for individuals, families, and groups

Provide specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as women veterans, disabled veterans, Iraq/Afghanistan veterans, caregivers, families etc.)

Facilitate housing stability supportive services to Veterans which include, but are not limited to: Resident Town Halls, recovery groups, recreational activities, life skills groups, substance abuse groups, bringing in community resources (e.g., legal, financial), peer support groups, faith-based services and/or employment services/opportunities.

Conduct in-home, community, and in-office visits to provide on-going re-assessments with the veteran

Establish and maintain effective working relationships and communicate with clients, staff, and representatives of community agencies

Complete accurate and timely data entry into the HMIS and HOMES systems as applicable and other required internal and external databases

Review and document updates for IHEPs monthly and MHTPs at a minimum every six months or as needed

Assist Program Manager and VASH Team Supervisor with auditing of client documentation such as client eligibility documentation, case notes, IHEPs and IHEP reviews, and discharge forms

Document client referrals for services

Maintain Basic Life Support (BLS) certification; American Heart Association certification is preferred

Attend scheduled team meetings and trainings

Maintain and submit data reports, tracking sheets, time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion

12/15/2022

QualificationsRequirements:

Masters Degree in Social Work, Psychology, Counseling, or other related social service field required.

Two years of experience in social services or related field preferred.

Experience working with homeless and/or veterans preferred.

Certification in Substance Abuse Counseling preferred.

Experience facilitating support groups preferred.

Strong oral and written communication skills.

Professional manner and appearance.

Ability to work independently and within a team.

Ability to take direction.

Ability to work effectively with diverse group of clients, staff, and community members.

Computer proficient in Microsoft Office and Internet.

Valid drivers license required. Must meet company insurance requirements and complete a provided driver training course.

Requirements for HUD VASH Case Managers in addition to the above:

Must be available for either Sunday-Thursday or Tuesday-Saturday shifts

Pass a Security/background investigation via National Agency Check with Written Inquiries (NACI) and a Special Agreement Check (SAC) which includes electronic fingerprinting

Must qualify to complete the credentialing process through the VAs VetPro system