Practice Administrator

Job Title & Specialty Area: Practice Administrator - Surgical Services

Department: Ambulatory Services

Location: Dallas, TX

Shift: Full-Time

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

To provide overall operational direction (including both administrative and clinical functions) of an ambulatory practice or practices in collaboration with the division Director, Director and/or Sr. Director. Working in collaboration with medical and administrative leadership, the practice administrator develops strategies, sets objectives and allocates appropriate resources in providing the highest quality of care, a safe patient environment, efficient patient flows and excellent service to patients and their families. In addition, the administrator is accountable for fulfilling all relevant regulatory requirements.

Responsibilities:

• Manage operations of assigned service lines; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service, and operational excellence.
• Provides leadership for initiating and monitoring change across the service line.
• Works closely with Children's leadership, medical directors, physician providers and other clinical staff in a collaborative approach to excellence in service and clinical care, optimal outcomes, and efficient resource utilization.
• Review, analyze, and collaboratively resolve operational issues including medical staff and patient family concerns.
• Develop and support processes designed to engage all staff in the pursuit of operational and service excellence; regularly reviews patient satisfaction data and analyze for opportunities; involve staff and physicians in developing a plan for improvement when necessary; implement and maintain a weekly rounding process.
• Monitor and analyze all performance improvement and quality data; research best practices across ambulatory services and other organizations to continually improve the patient/family experience; proactively address performance/quality issues including a thorough review with physician leaders for resolution.
• Establish, implement and regularly review department policy and procedure for compliance with all regulatory requirements as well as alignment with organization policy and overal organization strategy and mission; adhere to all regulatory requirements.
• Coordination of multi-disciplinary, single day coordinated clinics.
• This position may require oversight of a diagnostic/support service or sub-specialty program and the associated staff and operations component. component.
• This position may require oversight and coordination of service lines that are dispersed in various on- and off-site locations.
• Responsible for building and leading a high-performing staff. Select and evaluate staff based on their ability to contribute to organization/division/clinic goals.
• Provide leadership, coaching, support, and training to staff.
• Responsible for staffing, performance management, professional development, clinical competency, recruitment and retention of staff in assigned service lines.
• In service lines with managers or team leaders, this position is responsible for providing coaching on management and people leadership practices, and ensuring compliance with all people-related policies.
• Work with Director and/or Sr. Director to develop long-term strategic plan(s) for assigned service lines; with Director and physician leadership, outline 5- and 10-year goals for service line; participate in planning process for program/service development and expansion.
• Prepare an annual evaluation of the service area and proactively identify opportunities to improve the department's competitive position in the community; work with PR on marketing and communication programs, as necessary.
• Monitor and analyze financial and budgetary performance including explanation and justification of actual vs. budget variance, oversee initiation of capital requests and new programs; review department charge master at least annually to capture additional revenue; develop and oversee contracts specific to areas of oversight. Monitors efficiency and effectiveness of billing process and patient charges, coordinate with affiliates and partner organizations/providers, as necessary.
• Lead and/or participate on councils and committees as requested.

How You'll Be Successful:

WORK EXPERIENCE

• At least 2 years Related experience Required
• At least 5 years Related experience Preferred
• Experience in Surgery Centers or Surgical Services Preferred

EDUCATION

• Four-year Bachelor's degree or equivalent experience Required
• Graduate or professional work or advanced degree; or equivalent experience Preferred
• If Registered Nurse license is required, BSN is Required

LICENSES AND CERTIFICATIONS

• If Current RN license in the State of Texas Upon Hire Required
• If clinical license (RN or other) required, Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements 60 Days, Required

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits - How We'll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.