Case Manager

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life's challenges. We offer behavioral healthcare services - psychiatry, addiction recovery, mental disorder treatment, etc. - that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Case Manager - Substance Use Disorder (SUD) Treatment

Location: Agawam, MA (New Facility - Startup Phase)

Schedule: Full-Time and Part-Time Opportunities Available

Pay Rate: $22 - $28 per hour

About Pyramid Healthcare

Pyramid Healthcare is a nationally recognized provider of behavioral health services, offering compassionate, evidence-based care to individuals with substance use and co-occurring disorders. We are proud to be opening our newest treatment center in Agawam, MA, focused on Substance Use Disorder (SUD) treatment for adults.

Join us as we build a new program dedicated to recovery and make an immediate impact on the lives of clients and their families.

Position Summary

We are seeking a dedicated and organized Case Manager to support clients and families throughout the continuum of care. This role is essential to client success and includes coordinating services, communicating with referral sources and external providers, assisting with admissions processes, and supporting aftercare planning to ensure smooth transitions following treatment.

Key Responsibilities

Coordinate client care activities, including appointments, schedules, and treatment planning

Communicate with referral sources and outside providers to ensure continuity of care

Support the admissions process by verifying documentation, scanning records, and initiating communication with external providers as needed

Conduct orientations with clients and families in collaboration with the primary therapist

Provide case management services including transportation coordination, case management sessions, and support related to legal or employment needs

Facilitate educational or skill-building groups to support clinical programming

Develop and document comprehensive aftercare plans in collaboration with the treatment team and business development staff

Provide aftercare documentation to appropriate external providers and ensure follow-up coordination

Maintain accurate and timely documentation in the electronic clinical record system (CareLogic)

Participate in treatment team meetings and maintain collaborative communication with counselors and staff

Ensure compliance with confidentiality standards, licensing requirements, and program policies

Complete required trainings and perform additional duties as assigned

Qualifications

Education

High School Diploma or GED required; bachelor's degree in a related field preferred

Two years of previous case management experience preferred

Experience

Minimum of 2 years of case management experience preferred, ideally in behavioral health or substance use treatment

Skills

Strong organizational, communication, and interpersonal skills

Ability to manage multiple tasks and meet deadlines

Knowledge of community resources and referral processes

Requirements

Ability to maintain professionalism, confidentiality, and accurate documentation

Why Join Pyramid Healthcare?

Opportunity to be a founding team member at a newly launched treatment program

Make a meaningful impact helping clients and families navigate recovery

Competitive pay and opportunities for advancement

Supportive, mission-driven team environment

Ongoing training and professional development

Interested in joining a team dedicated to recovery and compassionate care? Apply today and help us build something meaningful in Agawam, MA.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.

Total Rewards for Full-Time Positions:

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Life Insurance

Paid Time Off

401(k) with Company Match

Tuition Reimbursement

Employee Recognition Programs

Referral Bonus opportunities

And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at:

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.