Clinic Manager

The Clinic Manager works collaboratively with the clinician lead and clinical team members to develop a high-functioning clinical team with clear standards and consistent performance ensuring the provision of high quality clinical services. The Clinic Manager works closely with the clinician lead to manage the daily operations of the Team and with the Medical Director and Site Director to ensure that SRCH policies and procedures are implemented and standards of care are met.

Duties and Responsibilities:

• Supervises support staff within team, including but not limited to: nursing support staff, medical assistants, and medical receptionists.
• Provides leadership for the department including direction, training, performance management and development of all assigned staff. Must be familiar with the Collective Bargaining Agreement in the supervision of any union-represented staff. Responsible for timely, accurate submission of timekeeping processes to payroll.
• Is responsible for the day to day operations of the clinic including: overseeing patient flow, overseeing provider and patient scheduling, managing work flows, staffing the clinic appropriately to maximize efficient and effective patient care.
• Ensures that patients have timely access to medical services.
• Is responsible for managing clinical and operational problems as they arise.
• Communicates with appropriate staff to maintain appropriate daily support staff schedule for all Teams.
• Coordinates implementation of new or upgraded systems, is responsible for disseminating and training staff on new and revised policies and procedures.
• Orients and trains new staff and new residents on clinic operations and provides ongoing training for existing staff.
• Assists staff with ECW troubleshooting.
• Is responsible for responding to and tracking patient complaints.
• Leads team meetings in a manner that promotes engagement by all team members.
• Shares good clinical and operational practices with other Clinic Managers.
• Quality Improvement: conducts audits on clinical performance and operations on a regular basis, reports findings to Site Director and Medical Director and participates in development and implementation of corrective action plan. Assists Site Director in preparing for site visits by auditors.
• Participates in Operations Committee.
• Communicates directly with the Site Director regarding staff performance, clinic function, and quality of care on a regular basis.
• Oversees staff assignments in order to maintain, safe, clean, and organized work environment.
• Participate in ongoing training.
• Other duties as assigned.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.