Patient Services Coordinator

Under general supervision, the Patient Services Coordinator provides administrative support to health care providers in high-volume ambulatory settings, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments and diagnostic testing, referrals, and other managed care related issues. The Patient Services Coordinator is responsible for front desk greeting, check in, check out, scheduling patient appointments, diagnostic testing, coordinating referral, authorizations, and managed care related issues. This position is responsible for managing the day-to-day patient flow at time of check-in and check-out. The Patient Services Coordinator is expected to take complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service. The Patient Services Coordinator will work with colleagues and clinicians in one or a combination of ambulatory settings.

Required Competencies:

Service Excellence
Demonstrates a commitment to the NCH/NCMG Mission, Standards of Behaviors, and department service vision.
Enthusiastically connects with a diverse population of patients, caregivers, and colleagues.
Prioritizes work in alignment with the needs of the patients, family members, caregivers, and colleagues.
Ability to maintain a high level of professionalism and handles all situations diplomatically and courteously.
Consistently maintains a comfortable, clean, and safe setting.
Adheres to department dress policy.

Attention to Detail
Adheres to assigned schedules to ensure appropriate staffing coverage.
Performs all check-in and check-out functions.
Receives and responds to internal and external telephone calls from patients, caregivers, coworkers and other departments.
Schedules all forms of ambulatory patient appointments.
Responsible for collecting patient payments.

Communication
Demonstrates strong verbal and written skills.
Provides accurate information and clear explanations regarding appointment requirements, instructions, policies, and procedures.
Adapts communication style to varying customer needs.
Employs active listening skills.

Collaboration & Teamwork
Exhibits diplomacy and communicates with others in a manner that demonstrates respect, professionalism, and a commitment to the team.
Offers and seeks assistance to and from coworkers that supports the team and ensures that patient needs are not compromised.
Provides cross coverage during unexpected and scheduled absences.
Participates in department initiatives and contributes to the team's success.
Acts as a liaison between key departments, providers, and coworkers.
Assists in mentoring new staff as directed.

Flexibility &... For full info follow application link.

The hospital does not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, or disability.