Outpatient Scheduling Coordinator - 40hr

MAIN FUNCTION:
The Outpatient Scheduling Coordinator (AKA Scheduler) is responsible for performing patient appointment scheduling for various departments hospital wide and is responsible for the accurate registration of all patients which includes verifying patient demographic and correctly choosing the appropriate insurance plan. The Scheduler maintains a variety of scheduling work queues.
This position reports to the Central Scheduling Supervisor and operates within established organizational and departmental policies and procedures.

MINIMUM REQUIREMENTS:

High school diploma or equivalent required.

Related work experience in a medical office or healthcare setting, 2-3 years required.

Experience working with Epic, 2-3 years preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

Basic computer skills, including demonstrated ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality.

Excellent customer service skills, strong communication, interpersonal and team skills.

Ability to exercise judgment in dealing with sensitive, confidential information.

Detail-oriented with the ability to enter information accurately on paper and into electronic systems.

Ability to handle a high volume of calls and work in a fast-paced environment.

Requires the ability to translate the request of the patient or referring office into the appropriate action - appointment scheduling or cancelling, message to the provider, update insurance or demographic information - using the tools and protocols available.

Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.

SHIFT: Monday-Friday 10:30am-7:00pm

ESSENTIAL JOB FUNCTIONS:

Accurately schedule any outpatient ancillary service as outlined by departmental policy and procedures either directly with patients or at the request of the physician's office.

Explain multiple examinations, scheduling options, and exam preparations.

Interview incoming patients, or their representative, to obtain all pertinent and financial information required for the proper preparation of all forms and records.

Accurately... For full info follow application link.

It is the policy of Cooley Dickinson Health Care to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cooley Dickinson Health Care will provide reasonable accommodations for qualified individuals with disabilities.

Cooley Dickinson Health Care embraces diverse skills, perspectives and ideas, and encourages people of color, veterans, people with disabilities, LGBTQ candidates, and people from other underrepresented groups to apply.