Hospital Operations Manager

GoodVets is a nionwide network of modern animal hospitals, co-owned with local veterinarians who are passione about delivering gold-standard care. We sit the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teamsand unparalleled service for today's pet parents.

As our Hospital Operions Manager, youll be the operional heartbe of the hospital. Youll run day-to-day, ensuring your team meets and exceeds performance, financial, and client-experience targets. From staffing and scheduling to inventory, compliance, and reporting, youre the leader who makes the hospital run smoothly with a culture th tracts top talent and delivers exceptional veterinary care and pient experiences.

• Lead all daily hospital operions
• Ensure compliance with all opering standards and requirements
• Cree and maintain accure work schedules
• Hire, train, and onboard new team memberssetting the bar for performance and culture
• Prepare monthly reports on hospital performance, staffing needs, margins, and trends
• Conduct performance reviews and provide coaching for growth
• Monitor inventory, manage ordering, and maintain cost control
• Support doctors, staff, and clients with clarity, speed, and professionalism
  
  

• Operional Excellence: Ability to execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands-on tasks with leadership responsibilities
• Client Relions: Maintains a top-tier client experience and proactively resolves issues
• Team Leadership: Hires and develops high-performing teams; models accountability and professionalism
• Culture & Growth: Builds a positive, results-driven environment and rewards excellence
• Technical Support: Strong veterinary technician skillset; able to model technical and pient-care excellence

• Proven work experience as a Hospital Operions Manager, Medical Office Manager or similar role strongly preferred.
• Three plus years in veterinary medicine with progressive responsibilities, technician background strongly preferred
• Powerful leadership skills and an emphetic approach to management, experience training and mentoring/developing others
• Advanced skills in Practice Management Systems and MS Excel.
• Basic accounting skills
• Demonstred ability to implement and enforce standard opering procedures and hospital protocols to maximize productivity and pient sisfaction
• Demonstred ability to communice clearly and effectively with hospital and corpore teams and the confidence to make important decisions.
• Excellent problem-solving capabilities, proactively manage and resolve conflict and the ability to work well under pressure
• Demonstred passion to make a difference in pets and peoples lives

• Competitive Compension: A strong base salary with a generous annual performance-based bonusbecause we believe in rewarding the leaders who drive our success.
• Comprehensive benefits package: Comprehensive medical, dental, and vision insurance to keep you and your family wellplus flexible spending options and disability coverage.
• 401(k) with a Company Mch: A retirement plan th helps you plan ahead, with mching contributions to support your long-term goals.
• Generous Paid Time Off: Paid holidays, vacion days, and personal time to help you recharge and maintain a healthy work-life balance.
• Employee Discounts: Significant savings on veterinary care and products for your own pets any GoodVets locion.
• A Culture th Values You: Be part of a team th leads with emphy, prioritizes collaborion, and celebres each others winsbig and small.

Join a company th invests in you and your future. At GoodVets, youre not just managing a hospitalyoure shaping the standard for veterinary care.

Apply today and let's build something exceptionaltogether.