Scheduling Coordinator - Healthcare Security

We're looking for a full-time Scheduling Coordinator, Healthcare Security to support our healthcare security operations within the Vancouver Coastal Health (VCH) portfolio in Metro Vancouver! In this role, you'll play a key part in keeping our operations running efficiently, from scheduling and staffing to onboarding and compliance. You'll support frontline healthcare security teams, work closely with site supervisors and managers, and help ensure a safe and high standard of service across VCH sites.

What you would do:

• Lead and manage staff sort notice scheduling across VCH sites, ensuring optimal coverage while minimizing non-billable overtime through strategic planning
• Manage and oversee hourly employee information changes and general communications
• Provide exceptional customer service to all clients, security professionals, prospective clients, and Securiguard representatives (via phone, email, and in-person)
• Oversees the organization and coordination of office operations and procedures
• Provide support to the National Security Operations Center.
• Work closely with site supervisors/managers for staffing, uniforms, certification, and supplies required for the site
• Ensure consistent communication across teams via phone and email interactions
• Maintain detailed reporting on staffing levels, scheduling efficiency, and operational metrics
• Support general office coordination and administrative processes as required
• Perform additional duties as assigned by the Client Services Manager

What would you bring:

• 2+ years of experience in operations coordination, workforce scheduling, or similar roles
• Experience in high-volume or 24/7 scheduling environments is strongly preferred
• BC Security License is an asset
• Strong knowledge of Canadian employment standards and compliance best practices.
• Excellent written and verbal communication skills with strong stakeholder management ability.
• Highly organized with the ability to manage multiple priorities while maintaining confidentiality.
• Collaborative team player with strong judgment, composure, and attention to detail
• Diploma or certification in a relevant field would be considered an asset but is not required

What's In It for You

• Easy Commute : We're right beside the SkyTrain - seriously, look for us on Google Maps.
• Fun Events Year-Round : From big celebrations to small get-togethers, we love finding reasons to celebrate.
• Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
• Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect · Empathy · Accountability · Courtesy & · Honesty.