Patient Care Manager

Patient Care Manager - Ambulatory Services

FullTime | Newport News, VA

We offer competitive salaries, a comprehensive benefits package, Paid Time Off, and opportunities for professional growth.

As a Patient Care Manager - Ambulatory Services (PCMAMB) at our Newport News, VA location, you are a key leader within the multidisciplinary treatment team. This role is responsible for overseeing highquality, patientcentered care in a transitional living or outpatient setting. The Patient Care Manager provides direct supervision, guidance, and mentorship to Patient Care Specialists (PCS I-III) and/or Patient Recovery Coordinators (PRC), ensuring consistency, safety, and excellence in frontline care while maintaining regulatory compliance and operational standards.

Why Pinnacle

Pinnacle Treatment Centers is a missiondriven organization committed to providing compassionate, evidencebased addiction treatment. Patient Care Managers play a critical leadership role in supporting recovery environments, teammate development, and patient safety.

Leadership role with direct impact on patient care and team performance

Collaborative, multidisciplinary work environment

Opportunity to influence program structure and operational excellence

Meaningful work supporting recovery and longterm outcomes

Benefits

18 days Paid Time Off (PTO)

401(k) with company match

Companysponsored training and certification opportunities

Comprehensive benefits package including medical, dental, vision, shortterm disability, longterm disability, and accident insurance

Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)

Discounted tuition and scholarship opportunities through Capella University

Requirements

Associate degree from an accredited college or university in a behavioral science discipline plus one (1) year of experience in a behavioral health setting, or

High school diploma or equivalent plus three (3) years of experience in a behavioral health setting

Minimum of one (1) year of experience supervising and leading a team

Strong understanding of addiction treatment and the recovery process, including medicationassisted treatment

Current CPR/First Aid certification (may be obtained upon hire)

Current MANDT or CPI certification (may be obtained upon hire)

Valid driver's license in good standing

Ability to travel up to 50% as needed

Preferred Qualifications

Undergraduate degree from an accredited college or university

Four (4) or more years of experience working in behavioral health

Two (2) years of experience supervising and leading a team

Responsibilities

Provide direct supervision, mentorship, and leadership to PCS and PRC teammates

Support recruitment, onboarding, retention, and performance development of patient care teammates

Promote accountability, engagement, and a positive team culture

Ensure role clarity and skill development through regular supervision and individual development planning

Maintain appropriate staffing and scheduling in accordance with program needs and Pinnacle standards

Manage accurate timekeeping and biweekly payroll submission

Conduct 90day and annual performance reviews with measurable goals

Investigate teammate concerns and collaborate with HR and leadership on resolution

Plan, lead, and document team meetings and trainings to support quality improvement and regulatory readiness

Assist with admissions, transfers, and discharges, including patient monitoring, searches, observed drug screens, and transportation as needed

Collaborate with clinical and medical teams to support traumainformed care and crisis prevention

Oversee patient belongings searches, heat treatment, documentation, and secure storage of nonpermitted items

Manage patient cash balances and ensure accurate documentation and audits

Oversee patient selfadministration of medication procedures and vital sign collection in collaboration with nursing staff

Support PCS/PRCled recovery groups, meetings, and recreational activities

Oversee grocery budgets, meal planning, and ordering processes

Manage ordering and organization of patient care and program supplies

Assist patients without resources in meeting basic needs using available supports

Monitor documentation for accuracy, timeliness, and compliance, including EHR entries and incident reports

Ensure safety protocols, infection control measures, and facility cleanliness are maintained

Monitor census accuracy and communication tools related to patient occupancy

Coordinate and approve transportation arrangements when staff are unavailable

Uphold professional boundaries and ethical standards across the department

Serve as a liaison between patient care teams and other departments

Participate in daily huddles, treatment team meetings, and leadership meetings

Serve as Administrator on Call as scheduled

Train teammates on the PCS Playbook and Pinnacle Treatment Models

Perform all PCS/PRC duties as needed to support operations

Perform other duties as assigned

Join our team. Join our mission.