Supervisor, Patient Access

Location : CHA Cambridge Hospital Category : Clerical and Administrative Support Department : Hospital Registration Cambridge Job Type : Full time Union Name : Non Union Length Of Shift(s) In Hours : 8 Shift Start + End Times: 2p-10:30p Hours/Week: 40.00 Weekend Requirements: On call every other weekend Holiday Requirements: On call every other holiday On Call Requirements: Every other weekend/ holiday The Hospital Registration team manages all aspects of patient access for inpatient, outpatient, and emergency services. Focused on efficiency, accuracy, and a patient-centered approach, the department ensures timely admissions, verifies insurance eligibility, and maintains compliance with regulatory and payer requirements. The team collaborates closely with clinical, financial, and support departments to deliver seamless service and uphold CHA's standards of quality, professionalism, and customer satisfaction. Under the general supervision of the Patient Access Manager supervises activities of all evening and weekend employees, primarily part time and per diem staff. The supervisor is responsible for completing staff schedules and ensuring sufficient coverage is in place for the department. This may include staffing and supporting other areas as needed. This is a working role that may also require the supervisor to fill in as needed when front line staff are not available and to provide overall support for each campus location. The supervisor monitors staff performance and quality outcomes by ensuring that staff comply with department policies and provide high quality customer service. Qualifications: High school education with Bachelor's Degree in healthcare or management preferred Prior experience with management of medical information, hospital information systems and other tools in patient care, particularly with Epic and Meditech systems. Solid micro computing skills including working knowledge of Microsoft Office programs, including Excel, Word, PowerPoint or similar programs 3+ years progressive experience in a similar healthcare setting in a supervisory capacity Prior experience in completing all facets of registration and pre-registration, insurance verification, copayment determination, and other related services Experience with industry standard tools and various levels of automation including NEHEN (New England Healthcare Eligibility Network), data quality systems such as MedAssets / XClaim, and other web based products Ability to facilitate and resolve issues in a thoughtful, customer oriented fashion Demonstrated ability to take initiative with strong problem solving skills required Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA. Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality. At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.