Supervisor, Patient Access Services - ECU Physician Organization

Position Summary

The Supervisor has responsibility for assisting with the daily management of Patient Access staff for assigned department. Promote best practices in the hospital for scheduling, pre-registration, registration, admission, point of service collections and financial assistance in support of patient satisfaction and revenue enhancement. The Supervisor provides leadership support and direction to staff to ensure excellent customer service to internal and external customers and the efficient process flow to service delivery areas.

Responsibilities

Standardized template maintenance is business critical for a multi-disciplinary provider practice to support call centers, decentralized departments, and ECU Health Physicians template utilization initiatives. The Central Template Office (CTO) Supervisor serves as the primary liaison for all Medical Group department administrators in relation to services provided by the Central Template Office, coordinating reviews of scheduling template needs, providing guidance and Epic best-practice feedback in conjunction with maintaining knowledge of Medical Group policies and procedures, and troubleshooting concerns, as necessary. The CTO Supervisor functions as the daily operations subject matter expert in the Epic Cadence module as it relates to template design and is responsible for the oversight of all CTO functions and personnel, as well as communicating reporting and compliance components with key stakeholders.

Shift Information: - M-F, 8-5

Minimum Requirements

Minimum Qualifications

5+ years direct Patient Access operational experience in scheduling, registration, referral management/authorizations and/or as a PAS Team Lead in a physician's office or hospital setting.

Patient Access Certification with the National Association of Healthcare Management or other certifying agency may be supplemented for two of years of the required experience.

5 years Customer Service Experience Excellent verbal and written communication skills

Solid problem-solving capabilities to identify data integrity and compliance issues, prepare audit reports, and identify trends

Proven ability to effectively lead a group and collaborate with multi-disciplinary teams

Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word, Excel and PowerPoint)

Preferred Requirements

Associate's Degree in Healthcare Management, Business Administration, Medical Office Administration or related discipline preferred with 3 years direct registration, scheduling, referral management and/or authorization experience

Working knowledge and proficiency in using EPIC Cadence/Prelude/Referral modules

Other Information

Full time position

Day Shift

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ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicants qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.