Director of Operations

Reporting to the Chief Executive Officer (CEO), the Director of Operations plans, organizes, directs, and controls the activities of the Operations functions of Community Health Centers of Greater Dayton (CHCGD) sites. Responsible for operational excellence in the areas of site management, productivity, patient access and satisfaction, facilities, and patient support.

RESPONSIBILITIES AND DUTIES:

Responsible and accountable for the day-to-day operations of all CHCGD sites.

Serving as a member of the senior leadership team responsible for promoting and complying with

organization-wide policies, operationalizing key elements of the strategic plan, targets and benchmarks to

achieve desired outcomes.

Ensure all operations comply with FQHC-specific regulations, HRSA standards, HIPAA, OSHA, and other

federal and state requirements. This includes participating in audit preparations.

Defines and audits objectives in Operations. Develop short-term and long-term plans to develop operations,

assess operational efficiencies and improvements for patient access, experience, and patient flow.

Collaborate with medical and senior leadership to develop and implement operational strategic and

business plans, identify growth opportunities, and integrate services (e.g., medical, dental, behavioral

health).

Manage practice budgets, monitor financial performance (including revenue cycle and patient collections),

and implement action plans to achieve financial success.

Performs ongoing statistical and data analyses, create monthly reports and presentations on operations

performance including service utilization/productivity, patient satisfaction to monitor trends to support the

continuous improvement of organizational capacities.

Accountable for overseeing all human resources and operational functions for departments inclusive of;

medical assistants, patient service representatives, schedulers, staff development/training, laboratory

services and patient support services.

Selects, trains, schedules, motivates, supervises, and evaluates employees making recommendations for

disciplinary actions up to and including termination, to ensure maximum utilization of individual and group

capabilities.

Collaborate with the quality improvement department to operationalize quality assurance initiatives,

establish productivity metrics, and use data-driven reports to monitor performance and implement process

improvements.

Collaborate with senior leaders to foster strong, collaborative working relationships with clinicians to

support their success and ensure productive practice environments.

Evaluate vendor performance, contracts, service level agreements, and cost effectiveness; develop

strategies to reduce vendor dependency and transition appropriate services to internal teams.

Participates and assists in resolving all service-related issues including grievances and incident reporting in

partnership with the compliance officer.

In partnership with the Finance Director, reviews and approves staffing resources and facilities productivity

forecasts. Ensure optimal resource allocation, cost effectiveness, and financial efficiency.

Represents CHCGD in the community by participating in appropriate functions such as community

advisory boards and advocacy activities.

Participates in the management of capital projects, serving as project management and coordination with

external construction/facilities firms to ensure efficient project execution, quality delivery, and adherence

to compliance and safety standards.

Participates in FTCA/risk management-related activities.

Assumes other activities and responsibilities as directed by CEO.

QUALIFICATIONS:

Bachelors degree or minimum of 3- 5 years of experience in operations and management.

Knowledge of federal/HRSA, and familiarity with Federally Qualified Health Centers (FQHCs) required.

Sound administrative skills, well-developed management skills-principles and people.

Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with

profitability and growth.

On-site presence and travel to CHCGD site(s) required for performance of all work duties.