Health Center Manager

About Us Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.
Position Summary The Health Center Manager oversees the day-to-day operations of the PPLM health center in Springfield, MA in partnership with the Health Center Director and clinical leadership. This role ensures smooth clinic operations, strong staff leadership, regulatory compliance, and a high-quality, patient-centered experience.

The Health Center Manager works collaboratively with site leadership and staff to plan, implement, and lead quality improvement initiatives using data-driven decision-making. The role requires strong leadership, operational expertise, and a deep commitment to PPLM’s mission and values.

Your Day to Day:

• Manage daily health center operations, staffing, scheduling, and patient flow
• Supervise unlicensed staff and Team Leads; support performance and development
• Monitor budget, productivity, visit volume, and operational metricsUse data to drive quality improvement and patient experience initiatives
• Ensure compliance with HIPAA, OSHA, MDPH, Title X, and organizational standards
• Partner with HR on hiring, training, and performance management
• Oversee appointment templates, cash handling, inventory, and facilities coordination
• Address patient complaints and risk management issues collaboratively

Qualifications:

• Bachelor’s degree preferred; equivalent experience considered
• 3–7 years of staff management experience preferred
• Healthcare or clinical operations experience preferred
• Strong communication, organization, and problem-solving skills
• Bilingual a plus (Spanish, Mandarin, Haitian Creole, Vietnamese, or Portuguese strongly preferred)
• Commitment to PPLM’s mission, values, and patient-centered care

Based upon 37.5 hour work week. Why Join Us? We offer a comprehensive and competitive benefits package, including: • Generous Paid Time Off • Medical, Dental, and Vision Insurance • 403(b) Retirement Plan with employer match • Life and Disability Insurance • Professional Development Opportunities • Commuter Benefits • A mission-driven workplace that values equity, inclusion, and belonging PPLM is a 501(c)(3) charitable organization, and an equal opportunity employer that values a diverse workforce and a culture of inclusivity and belonging. Equity, diversity, and inclusion are core values at PPLM and a chance for us to make long-term, meaningful change. We are actively working to build a culture that reflects the communities we serve and embodies cultural humility, recognizing that advancing health equity begins within our own organization. We are taking steps to make progress in our own organization and are committed to building an equity practice in all aspects of our work. We believe that communities most impacted by health inequities must be centered in the work we do. Therefore, we strongly encourage applications from Black, Latinx, Asian, and Indigenous people of color, Trans and gender non-conforming people, LGBTQIA+ people, people with disabilities, and working-class people for all our positions. Employment and advancement at PPLM are based on individual qualifications and abilities, without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under law.