Supervisor-Patient Access-ER-Swing Shift-FT

Staff Position Description

Position Title: Patient Access Supervisor Position Code: SupAdmit-8110

Department: Patient Access Safety Sensitive: YES

Reports to: Patient Access Manager Exempt Status: YES

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance.

Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]

• Provides excellent customer service and adheres to the Behavioral Expectations Agreement.
• Monitors the activities of Patient Access and Customer Service Representatives in all areas of the hospital the Patient Access department.
• Audits all patient files to ensure that insurance cards, orders and admissions documents are complete and perform Quality Assurance audits with patient accounts in mind.
• Directs activities related to the Patient Access functions in every area of the department.
• Assists Patient Access and Customer Service Representatives in counseling patients on their financial responsibility toward the hospital.
• Responsible for interviewing, hiring and training new staff members.
• Responsible for coaching, delivering corrective actions, and address staff complaints and/or grievances.
• Ensures that reports and worklists are worked on a daily basis and that all corrections are processed within appropriate deadlines that do affect billing.
• Responsible for compiling account checks and denials on a daily basis and work with staff to improve their performance.
• Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiencies.
• Supervises Patient Access staff in the absence of the manager.
• Ensures all essential manager functions are completed.
• Ensures the office is adequately staffed, correctly completes time card edits, and keeps the Manager/Director informed of any issues upon his/her return.
• Consistently demonstrates the ability to assess a situation from a variety of perspectives.
• Considers alternatives and chooses the most appropriate course of action.
• Assists Manager with QA work, monitors communication with patients regarding their admissions, ensures positive outcome, safeguards the public image of the hospital, and assists Manager in evaluation of department staff.
• Performs and communicates in a highly professional manner at all times.
• Demonstrates enthusiasm and self-motivation in performing job duties.
• Protects the hospitals financial condition by ensuring that all insurance information is accurately and properly verified and placed in the patient account.
• Ensures that errors are corrected in the patient information prior to the Patient Financial Services receipt of billing.
• Maintains positive interaction with Physicians as well as other hospital departments to accomplish requirements for admissions.
• Alerts Patient Access Manager to potential problems.
• Assists in the admitting and verification functions when necessary to maintain department deadlines.
• Responsible to exercise discretion and independent judgment with respect to matters of significance.
• Performs additional duties as assigned.

Qualifications [Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]

• Ability to demonstrate written and verbal communication skills,
• Ability to demonstrate knowledge of Medical Terminology and Financial counseling,
• Ability to interact positively with the public.

Education: High school diploma or equivalent

Certification/Licensure: BLS through the American Heart Association

Experience: Two years of experience in healthcare setting or related industry.

Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master's degree)]

Education: Some college education preferred.

Experience: Two years of experience in healthcare setting or related industry in a supervisory level.

Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]

Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues

Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]

• Ability to sit for six (6) to seven (7) hours daily at a computer terminal.
• Ability to use computer keyboard.
• Occasionally lifts and carries 11 to 25 pounds of files.
• Ability to communicate by telephone and/or face to face with public and staff.
• Ability to deal calmly with them when contacted for assistance.

Date Staff Position Description Created / Revised: 03/01/2019; 10/08/2019