Case Manager- Medicaid Eligibility

Overview

HOPE Community Services, Inc. is a leading outpatient treatment provider in south Oklahoma City. We provide compassionate trauma informed care to individuals whose lives have been impacted by mental health and substance use disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.

We are currently seeking a dedicated and client-focused Case Manager to support individuals in accessing essential resources, maintaining benefits, and building the skills needed to remain stable in the community.

About the Position

The Case Manager provides advocacy, linkage, referral, and skills training to clients requiring frequent support to maintain community tenure. This role works closely with clients to address immediate needs, navigate benefits and insurance systems, and connect to ongoing services in a supportive, recovery-focused environment.

The ideal candidate is able to build strong, trusting relationships with diverse populations, communicate clearly and professionally, and manage multiple client needs with organization and attention to detail. This position requires the ability to work both independently and collaboratively, complete timely and accurate documentation, and support individuals with mental health and/or substance use challenges in a compassionate and professional manner.

Key Responsibilities

Coordinate services and advocate for clients and their families to ensure access to needed resources

Assist clients with obtaining and maintaining health insurance coverage, including Medicaid and other benefits

Assess eligibility for Medicaid and other benefit programs; educate clients to support informed decision-making

Monitor and support client eligibility for Social Security, Medicaid (Title XIX), Medicare, QMB, and other services

Maintain accurate and up-to-date client demographic and financial information

Provide face-to-face services, ongoing follow-up, and care coordination with program staff

Collaborate with internal teams to schedule appointments and share relevant client information

Deliver services in a manner that is recovery-oriented, trauma-informed, and welcoming

Maintain strict confidentiality in accordance with agency, state, and federal regulations

Meet HOPE's productivity expectations for service delivery and documentation.

Participate in supervision, training, and ongoing professional development

Provide services in community settings as needed, including client transportation

Requirements

Bachelor's degree in psychology, social work, or a related mental health field; or

High school diploma (or equivalent) with at least three (3) years of experience working with individuals with mental illness

Must obtain and maintain DMHSAS Case Management Certification

Must complete Therapeutic Options (or approved safety training) and annual updates

May be required to obtain First Aid/CPR and/or Wellness Coach Certification

Valid Oklahoma driver's license and acceptable driving record required for client transportation

We Offer

Competitive Compensation

Full Benefits including 100% paid health and dental!

Life Insurance

Over 2 weeks PTO first year plus;

1 Friday off per month (Wellness day)

11 Paid Holidays per year

Bereavement Leave - 5 days per year

8 hours of Volunteer Pay

Retirement contributions of 10% with no match required

Paid Professional Development Time

And More!