Vice President of Nursing/CNO

City/State: White Plains, New York Department: President & CEO Office Work Shift: Day Work Days: MON-FRI Scheduled Hours: Hours Vary Scheduled Daily Hours: 7 HOURS Pay Rate/Range: 230,000-250,000 Sign-On Bonus: n/a Summary: Provides strategic and operational leadership for all nursing services across Burke Rehabilitation while overseeing the organization's Patient Experience function. The Vice President of Nursing/Chief Nursing Officer (CNO) is responsible for advancing high-quality clinical care, driving nursing excellence, and elevating the overall patient and family experience across the organization. This role partners with executive leadership to align nursing and patient experience strategies with organizational priorities, supports Burke's Magnet journey, and ensures the delivery of safe, efficient, and evidence-based care. The CNO is accountable for nursing performance outcomes, workforce strategy, regulatory compliance, and service excellence, fostering an environment that reflects Burke's C.A.R.E.S. philosophy. Strategic & Operational Leadership Develops and executes a comprehensive nursing and patient experience strategy aligned with Burke Rehabilitation's mission, vision, and strategic priorities Provides executive oversight of the Patient Experience function, including leadership, structure, and program development Partners with executive leadership to drive organizational initiatives and system integration efforts Leads innovation in care delivery models to enhance quality, efficiency, patient outcomes, and experience Establishes and optimizes staffing models to ensure safe, effective, and efficient nursing care delivery Quality, Safety & Regulatory Excellence Accountable for nursing quality outcomes and patient experience performance, including publicly reported metrics and benchmarking programs Ensures continuous regulatory readiness and compliance with TJC, CARF, NYSDOH, and other applicable agencies Leads performance improvement initiatives focused on patient safety, clinical outcomes, and service excellence Utilizes data and analytics to identify trends, inform decision-making, and improve outcomes Patient Experience & Service Excellence Oversees the Patient Experience team and all related functions, including patient relations, service excellence programming, and complaint/grievance management Establishes and drives a comprehensive, organization-wide patient experience strategy Designs, implements, and evaluates patient experience programs to enhance patient- and family-centered care Uses data (e.g., Press Ganey and other feedback mechanisms) to assess performance and drive targeted improvements Ensures patient concerns and complaints are addressed timely, with appropriate escalation, resolution, and reporting Provides coaching and guidance to leaders and staff to translate patient experience goals into actionable behaviors Establishes and reinforces standards of behavior that support a consistent, high-quality patient experience across all settings People, Culture & Engagement Drives employee engagement, retention, and workforce stability across the Nursing Division and Patient Experience team Builds leadership capability through coaching, mentoring, and succession planning Promotes a culture of accountability, collaboration, and service excellence aligned with Burke's C.A.R.E.S. philosophy Partners with Human Resources to implement talent strategies, workforce planning, and performance management processes Financial & Resource Management Develops and manages the nursing and patient experience budgets, ensuring alignment with organizational financial goals Monitors labor productivity, staffing efficiency, and resource utilization Identifies opportunities to improve efficiency while maintaining or enhancing quality and patient experience Magnet & Professional Practice Leads efforts toward Magnet designation, including development and sustainment of professional practice standards Promotes evidence-based practice, clinical education, and professional development Supports nursing research, certification, and continuous learning initiatives Collaboration & System Integration Collaborates with physician leadership, interdisciplinary teams, and administrative partners to ensure coordinated, high-quality, patient-centered care delivery Serves as the nursing and patient experience representative at executive, board, and system-level committees Partners with Montefiore Health System and external stakeholders to advance shared clinical and operational goals Huron Rounding Hold leaders accountable for completing purposeful patient rounding, including patient engagement, issue resolution, and documentation of outcomes. Key Performance Indicators (KPIs) Nursing turnover and vacancy rates Employee engagement scores (including RN engagement survey results) Patient experience outcomes and metrics Clinical quality indicators (e.g., falls, pressure injuries, infection rates) Time-to-fill for nursing positions Progress toward Magnet designation Budget performance and labor productivity metrics JOB SPECIFICATIONS: Education & Experience: Master's degree in Nursing or related field required. Minimum of 5+ years of progressive nursing leadership experience. Rehabilitation and/or acute care experience preferred. Demonstrated success in leading patient experience and service excellence initiatives strongly preferred. Current license to practice as a Registered Professional Nurse in New York State. KNOWLEDGE, SKILLS & ABILITIES: Demonstrated executive leadership presence with the ability to influence at all levels of the organization. Strong strategic thinking and problem-solving skills in a complex environment. Ability to leverage data and analytics to drive both clinical and patient experience outcomes. Excellent communication and interpersonal skills. High emotional intelligence with the ability to lead culture change and service excellence initiatives. WORK ENVIRONMENT: Ability to work across a multi-site campus and attend occasional off-site meetings. May require availability beyond standard business hours to support operational needs. Exposure to clinical environments and potential infectious diseases. The Burke Rehabilitation Hospital is an equal employment opportunity employer. The Burke Rehabilitation Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. At Burke, we all share the same passion - to help our patients recover as fully as possible. We welcome you to share your particular talents and expertise by exploring our available positions. Return often, as we update our postings frequently. Burke, a member of the Montefiore Health System, is a not-for-profit provider of Physical Medicine and Rehabilitation care. Burke's flagship hospital and main campus are centrally located in White Plains, NY. Burke operates an expanding network of outpatient therapy clinics in Westchester County and the Bronx, NY. Burke offers career opportunities in all areas of patient care and hospital operations. Our employees are proud to work at Burke and enjoy: A culture of mentorship and collaboration. Working with an inter-disciplinary team of experts. Clinical knowledge growth through regular in-services and other opportunities. Career growth within the organization. Providing patient-centered care using state of the art equipment. Earning extremely high patient satisfaction scores. Ensuring a great reputation in our local communities. Giving back through volunteering at Burke-sponsored events. Recognition for their contributions at the local and national level. Burke employees have access to a comprehensive benefits package that supports them with: Medical Coverage Dental Coverage Generous Paid Time Off A 403B Retirement Plan with matching contributions An Employee Assistance Program (EAP) - free for employees and dependents Medical and Dependent Flexible Spending Accounts Short-term Disability and New York Paid Family Leave Insurance Long-term Disability Insurance Life and AD&D Insurance Voluntary Insurances at group rates: Life, AD&D, enhanced Short Term Disability, Vision, Pet Tuition Reimbursement Program Employee Fitness Center Free parking (most locations)