Patient Registration Specialist

Are you searching for a meaningful career with competitive pay and exceptional benefits? If so, Northwest Michigan Health Services, Inc. is the place for you!

For more than 50 years, NMHSI-a nonprofit community health center-has proudly served communities across Northwest Michigan. Our Traverse City Clinic is seeking a friendly and detail-oriented Patient Registration Specialist to join our team.

About the Role

The Patient Registration Specialist plays an essential role in delivering high-quality customer service and supporting smooth clinic operations. This position is responsible for patient check-in and check-out, scheduling appointments, verifying insurance, assisting with paperwork, answering phones, and providing a welcoming first point of contact for all patients. Working closely with all clinic staff, this role helps ensure efficient, patient-centered care.

View full job description for more details.

Key Responsibilities

• Register new and returning patients, including entering and updating demographic and insurance information

• Assist patients with forms, income updates, enrollment documents, and release of information forms

• Direct patients to the appropriate provider or service area

• Answer phones in a courteous, professional manner and relay messages accurately

• Schedule medical, dental, and insurance enrollment appointments

• Make reminder and confirmation calls and fill open appointment slots when cancellations occur

• Collect copays, fees, and payments at the time of service and record them in the practice management system

• Explain the sliding fee scale, co-pays, and payment expectations to patients

• Support patient satisfaction and practice management processes as part of the clinic team

Why Join NMHSI?

As a team member with NMHSI, you become eligible for an outstanding benefits package 30 days after employment, including:

Health & Insurance Benefits

• Medical benefits through BCBS of Michigan or BCN

• Health Savings Account (HSA) with employer contribution

• Employer-sponsored group term life insurance

• Employer-sponsored short-term and long-term disability insurance

• Employee Assistance Program (available immediately)

• Voluntary life insurance options

Paid Time & Work-Life Balance

• 11 paid holidays

• Generous Paid Time Off (PTO)

Retirement Benefits

• 401(k) with Roth option and employer match

Join Our Mission-Driven Team

If you enjoy helping others, providing exceptional customer service, and being part of a collaborative healthcare team, we encourage you to apply.

Northwest Michigan Health Services, Inc. is an equal opportunity employer.