Regional Director - Operations

At Crossbridge Hospice, we believe a job is a good fit when the role aligns with your personal values, reflects your interests, utilizes your strengths, and provides opportunities for development and growth.

We are committed to cultivating a workplace where people feel empowered to thrive. By matching individuals with roles that resonate with their purpose and aspirations, we foster a community driven by authenticity, innovation, and shared growth. We believe that when people bring their whole selves to work, remarkable things happenfor our teams, our patients and their families, and the communities we serve.

The role

The Regional Director Operations, Hospice will provide state-wide support for clinical, sales, and administrative staff, as well as, oversight and direction for core business practices and strategic planning of the organization.

Key Responsibilities:

Agency Planning, Development, and Maintenance:

• Participates in the organizations strategic planning and development activities
• Assists in planning and development of agency operational structure, clinical, administrative, and sales policies and procedures
• Plans, organizes, and directs the ongoing functions of the agency through auditing, analysis and direction of the site leadership
• Directs and coordinates the overall development and administration of the agency consistent with the agency mission and available resources, and with the involvement of the agency staff and participation of the Governing Body, as warranted
• Provides leadership in the development of strategic long-range plans
• Provides both the company and local site leadership oversight of personnel through orientation and development programs
• Responsible for oversight of operational programming including process development, implementation, and review
• Ensures compliance with federal/state regulations governing hospice care services through policy and procedure administration
• Maintains ongoing liaison relationship between the Governing Body and the agency staff
• Maintains data collection, recording, and reporting systems to ensure proper service, uniform accounting, data collection, and measurement of outcomes

Marketing:

• Supports integrity of sales and marketing function
• Supports development of community awareness and outreach programs to meet the needs of the service area
• Ensures development of relationships and contractual agreements with third-party payers, other vendors, and the business community

Human Resource Management:

• Ensures adequate staff education and evaluations
• Participates in the hiring, orientation, and development of management staff
• Develops systems, which support the ongoing professional development of agency staff and provide adequate education and direction for staff

Financial Management:

• Supports development of an annual operating budget with input from all divisions and departments
• Supports the implementation of an effective budgeting and accounting system and communicates budgetary results and futuristic goals with state-wide leaders and with leadership across all lines of business within the organization
• Manage financial resources according to budget and revenue projections
• Monthly analysis and oversight of local level financial review, to identify areas of opportunity for cost savings

Skills and Experience Required:

• Bachelors degree, preferably in nursing or health care administration
• Maintain a valid drivers license and good driving record
• Five years of administrative or supervisory experience in home health/hospice care or related health program (hospital, nursing facility, etc.)
• Knowledge of the regulatory requirements at the state, federal, and local level
• Ability to travel extensively (at least 80% of the time can be up to 100%)