Patient Services Representative - Physical Therapy

Live your life in full motion!

We are the leaders in the orthopedic community of East Central Florida, The Orthopedic Clinic has served our community since 1961. We get our patients back to the life they love with high quality, individualized orthopedic care. The Orthopedic Clinic is seeking an energetic customer focused candidate that has previous healthcare / medical office experience to join our dynamic team as a Patient Services Representative in Physical Therapy .

The Patient Services Representative- PT will work directly with our patients to create an exceptional patient experience, while ensuring accurate, efficient and effective administration of operational practices. Our Patient Services Representatives are the first point of contact to our patients and will work in collaboration with our clinical team members to ensure a smooth patient flow. This role requires exemplary customer service skills, problem solving, organizational skills and strong attention to detail.

We believe every patient should receive the best possible care, our practice offers an array of services specializing in general orthopedics, spine care, sports reconstruction, adult reconstruction and non-surgical treatments. We currently have eleven Orthopedic Surgeons, one Interventional Pain Management Physician, Mid-Level Providers, and a Physical Therapy team who serve patients at four locations within Volusia and Flagler counties.

What the Patient Services Representatives will do:

Greets all patients and visitors in a professional, compassionate, and friendly manner

Performs demographic and insurance validation upon patient check-in to ensure accuracy of EHR

Prepares registration paperwork for next business day, along with review of the Eligibility

Performs initial insurance eligibility and verification

Collects co-payments and outstanding balances at check-in and time of services balances and estimated fees at check-out

Attempts to collect any outstanding balances and makes payment plan arrangements.

Reviews and complies with collection notes in patient notes and/or appointment notes

Informs patients of delays in physician schedules and assists with patient comfort during the delay

Schedules follow-up and physical therapy appointments

Performs initial insurance eligibility and verification

Provides patient with summary of care, orders, and any patient educational information prescribe by provider

Proactively assists team in covering wherever needed

Covers for other staff at the front desk as asked, including coverage at other locations

Experience and Abilities:

Minimum of High School Diploma

Previous customer service experience, preferably in medical/healthcare setting

Proficiency in the use of Microsoft Office, EHR software applications, preferably Athena

Valid Drivers License / Clean Driving Record/ Proof of auto insurance

Full compensation package to include: competitive salary, medical, dental, vision, STD, LTD. Life insurance, 401k, profit sharing, paid time off, continuing education reimbursement

The Orthopedic Clinic is an Equal Opportunity Employer and fully subscribe to the principles of Equal Employment Opportunity. Applicants and/or employees are considered for hire, promotion and job status, without regard to race, color, citizenship, religion, national origin, age, sex (including sexual harassment, sexual orientation, and gender identity), disability or handicap, genetic information, citizenship status, veteran, or current or future military status or any other category protected by federal, state, or local law.

The Orthopedic Clinic is a drug free workplace all applicants under consideration for employment will be background checked as part of the hiring process.