Patient Care Coordinator II (Medical Assistant) Plastic Surgery Palo Alto, 1.0 Day 08 HR Shift Full Time

Patient Care Coordinator II (Medical Assistant) - Plastic Surgery Palo Alto, 1.0 Day 08 HR Shift Full Time

1.0 FTE

Job Type

Full time

Day - 08 Hour

Job Id

R2549066

Onsite

107078013 Plastic Surgery Welch Rd

Category

Allied Health

PALO ALTO, 1000 Welch Rd, California

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1.0 FTE Full time Day - 08 Hour R2549066 Onsite 107078013 Plastic Surgery Welch Rd Allied Health PALO ALTO, 1000 Welch Rd, California

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)

- 1+ year of MA experience in a specialty office

- strong interpersonal communication skills

- has experience working with surgeons and APP's

- front desk duties: scheduling appointments, coordinating radiology and labs, assisting with filling out paperwork

- back office duties: rooming, knowledge of infection prevention (sterile vs clean precautions)

This is a Stanford Health Care job.

A Brief Overview

As a foundational level, the PCC II, is expected to learn and apply job skills, policies, and procedures to complete moderate assignments and tasks. They should exercise judgment within defined guidelines to determine appropriate actions. The PCC II responsible for facilitating smooth day-to-day clinic operations while developing the necessary skills to progress within our care delivery team.

Locations

Stanford Health Care

What you will do

Key responsibilities include but are not limited to:

Clinical Expertise Development: Undertake work in assigned areas to develop the necessary expertise within a given specialty area or clinic.

Record Keeping and Protocol Compliance: Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope.

Patient Care: Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.

Clinical Administration: Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.

Clinic Maintenance: Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.

Communication and Coordination: Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.

Education Qualifications

High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program (2) Completion of medical assistant training by a licensed physician or podiatrist (3) Certification as medical assistant through a Medical Board of California - approved medical assistant certifying organization

Experience Qualifications

At least one year of overall experience (Including external experience) Required

Preferred Knowledge, Skills and Abilities

Knowledge of and ability to use and apply medical terminology in performing his/her duties. Knowledge of coding and billing regulations. Knowledge of computer systems and software used in functional area. Ability to speak and write effectively at a level appropriate for the job. Ability to solve problems and identify solutions. Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations. Ability to work independently as well as an integral part of the patient care team. Ability to follow instructions and standard operating procedures. Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills. Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports) Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment. Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices

Licenses and Certifications

BLS - Basic Life Support required .

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

Know Me: Anticipate my needs and status to deliver effective care

Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $32.72 - $36.83 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

Saving Lives and Changing the Future of Medicine

Stanford is a part of the top 10 highest ranked Level 1 Trauma Magnet Facilities in the U.S. Combining clinical care, research, and education, our team provides compassionate, coordinated and personalized care for the unique needs of every patient. As the only Level I trauma center between San Francisco and San Jose, Stanford Health Care delivers clinical innovation across its inpatient services, specialty health centers, physician offices, virtual care offerings and health plan programs. With a state-of-the-art hospital, more than 2,800 medical staff and more than 1,300 residents and fellows, Stanford Health Care is committed to making a lasting impact through research, education and clinical care.

Benefits

Stanford offers exceptional benefits and competitive pay to ensure our staff feels supported in and outside of their work. Specific roles are eligible for shift differential pay, sign-on/relocation bonus, etc.