Director of Operations

Summary

Join Our Team at Mercy Medical Center - Now Hiring a Director of Operations OR Practice Manager for the Institute for Digestive Health & Liver Disease!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Institute for Digestive Health and Liver Disease is recruiting for either a Director of Operations I OR Practice Manager, with the specific role determined by the candidate's experience and prior responsibilities. Candidates will be evaluated based on their qualifications relative to the duties detailed below.

To view the Practice Manager posting please go to Job ID #12364 or follow this link: Practice Manager in Baltimore, Maryland | Mercy Medical Center

• Responsible for financial management of the site. Prepares budget and monitors financial performance for the site. Prepare financial projections for the development of new revenue opportunities, key projects and to provide business decision support for the organization
• Prepare budgets and monitor financial performance for the physicians, responsible for monthly review of P&L statement with providers (including trending)
• Responsible for physician recruitment including posting, interview scheduling, recruitment, and onboarding to the practice
• Responsible for transition of new physicians to the practice to include oversight of contract implementation, practice set up and on-going compliance with contractual obligations of physicians and the organization
• Responsible for all capital equipment requests including financial modeling on breakeven analysis
• Responsible for business and clinical operations of the site. Provides leadership, direction and oversight for daily operations of the practice site to include policy and procedure development, efficient workflow processes, revenue, and capture processes
• Responsible for successfully implementation of corporate initiatives, strategic plan and key business initiatives as they relate to area of responsibility
• Identification of key physician and employee relations issues and develops plan to address them
• Implementing practice workflows to improve efficiency
• Participates in all team projects, corporative initiatives, and community events
• Other duties as assigned

Requirements

• Education and Work Experience:

• Must possess a high school diploma or GED

• Must possess a degree in: Bachelor of Science Degree in Healthcare Administration or related field - 10 years of progressively increasing management experience can replace the education requirement.

• Masters in Healthcare Administration, preferred.

• Must possess 5-7 years of progressively increasing management responsibility in physician practice administration, healthcare administration or a related field.

• Knowledge, Skills and Abilities:

• Microsoft Word, Power Point, and Excel

• Microsoft Outlook

• Meditech (if applicable to position)

• Epic (if applicable to position)

• NetLearning

• Electronic Performance Appraisal System

• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:

• Must be able to read, write, and speak the English language in an understandable manner.

• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.

• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.

• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.

• Must be able to follow written and oral instructions.

• Other Requirements:

• Physician and staff relationship building.

• Excellent computer skills including experience in using excel, Outlook (E-Mail), Practice Management Software applications, financial management applications and other related applications.

• Development and interpretation of complex financial documents including profit & loss statement, budgets and other related reports.

• Human Resources Management

• Business planning and development.

• Strong interpersonal skills.

• Ability to be detail-oriented and still remained focus on larger goals/targets.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.