Health Services Administrator (RN)

MEDIKO: Mission driven & committed to delivering high-quality medical care to the communities we serve.

Our dedicated Healthcare Professionals find meaning, support and new opportunities to learn and grow their skills every day. It's what sets us apart from other healthcare industries and drives our success in the correctional healthcare space.

Whether you are just graduating from nursing school or bringing years of experience to your new position at MEDIKO, you will benefit from our competitive compensation, commitment to safety and exposure to the diverse healthcare needs of the clients we serve.

If you're ready to take on a role that will enrich your career and make a real impact to your community, we encourage you to APPLY TODAY to get the conversation started!

The Health Services Administrator (RN) will oversee the management of healthcare services within a correctional facility, ensuring the delivery of high-quality, efficient, and compliant care. This role will manage staff, coordinate healthcare operations, and ensure adherence to regulatory requirements and facility policies. The Health Services Administrator (RN) will also work closely with senior leadership to develop and implement strategies for continuous improvement in patient care, resource allocation, and operational performance.

How YOU can Make an Impact:

• Leadership & Team Management

• Provide strong leadership to the medical unit(s), ensuring the highest standards of care and treatment for inmate patients. Inspire and motivate staff to achieve operational goals, fostering a culture of continuous improvement and professional excellence.

• Mentor and develop staff, providing coaching, counseling, and performance management support. Conduct annual performance evaluations and ensure all staff members are recognized for their contributions. Create a positive, productive work environment that emphasizes teamwork, accountability, and patient care excellence.

• Manage staffing levels to meet contractual requirements and ensure optimal patient care. Oversee scheduling to balance workload effectively, prevent burnout, and maintain compliance with staffing ratios.

• Address staffing challenges proactively by collaborating with HR to recruit, hire, and retain qualified medical personnel. Monitor staffing turnover rates and retention, identifying opportunities to improve employee satisfaction and reduce turnover.

• Ensure that all team members comply with company policies, procedures, and safety standards, maintaining accurate personnel records and resolving any employee grievances in alignment with MEDIKO's standards and applicable regulations.

• Contract & Client Relationship Management

• Act as the primary liaison between the facility's jail administration and MEDIKO, ensuring a collaborative and professional relationship. Represent MEDIKO's interests in client leadership meetings and problem-solve any concerns or operational issues that arise.

• Oversee the contract compliance of all healthcare services delivered, ensuring the facility meets or exceeds contractual expectations and healthcare standards. Monitor the contract's performance indicators and ensure corrective actions are taken when necessary.

• Maximize customer retention by consistently addressing any client concerns, resolving issues promptly, and ensuring high levels of satisfaction with the healthcare services provided. Maintain proactive communication with facility leadership to address emerging needs and maintain client relationships.

• Operations Management & Efficiency

• Oversee daily operations of the medical unit(s), ensuring efficiency and effectiveness in service delivery. Implement operational strategies to improve workflow, reduce delays, and optimize resource utilization.

• Ensure compliance with all policies, procedures, and safety regulations, including infection control, medication management, and emergency protocols. Maintain a clean and safe environment in line with regulatory standards and MEDIKO's operational guidelines.

• Regularly assess the quality of healthcare services, conducting audits and reviews to ensure that services meet both internal and external standards. Implement changes to improve the quality of care based on feedback, data analysis, and quality assurance initiatives.

• Coordinate multiple medical services to ensure timely and accurate inmate diagnosis and treatment, facilitating seamless collaboration between healthcare providers and correctional staff. Participate in or lead interdisciplinary team meetings to optimize patient care and medical treatment plans.

• Budget Management & Financial Oversight

• Manage the facility's healthcare budget, ensuring that expenditures are in line with contractual terms and within allocated budgets. Regularly review and report on budget performance, addressing any discrepancies and identifying opportunities for cost savings while maintaining quality care.

• Participate in the preparation and monitoring of the facility's operating budget, ensuring the efficient use of resources and adherence to financial goals. Track and report on budget variances, operational challenges, and the effectiveness of cost-control measures.

• Oversee the procurement process for medical supplies, equipment, and medications, ensuring that purchases are made within budget and meet facility needs. Collaborate with procurement teams to manage inventory and anticipate future supply needs.

• Policy Adherence & Regulatory Compliance

• Ensure full compliance with all applicable healthcare regulations including HIPAA, OSHA, ACA, NCCHC, and other relevant local, state, and federal guidelines. Regularly review policies, procedures, and protocols to maintain compliance and implement necessary changes.

• Maintain accurate medical records and ensure the confidentiality and integrity of patient information, adhering to best practices in record-keeping, privacy regulations, and industry standards.

• Monitor adherence to infection control protocols and other safety regulations, ensuring the facility maintains a clean and safe environment for both patients and healthcare staff.

• Staff Development & Training

• Ensure staff meet all required certifications, licensure, and regulatory requirements. Foster a culture of continuous learning by promoting ongoing education and training to maintain competency and professional standards.

• Develop and implement training programs for medical staff, ensuring that all team members are fully equipped to handle their responsibilities effectively and in compliance with MEDIKO's operational standards.

• Maintain a strong knowledge base of industry best practices and regulatory updates, ensuring that staff are regularly updated on changes in healthcare laws, guidelines, and procedures.

• Leadership in Crisis Management & Emergency Preparedness

• Maintain readiness for emergency situations by ensuring that all team members are trained in crisis response protocols. Oversee the implementation of emergency procedures, and manage medical responses during crises or urgent incidents.

• Lead efforts to ensure that the medical unit is prepared for unforeseen events, such as outbreaks or large-scale medical emergencies, and that the team is capable of responding swiftly and effectively to mitigate risk.

• Other Duties

• Support the development and implementation of medical unit policies and procedures, ensuring alignment with MEDIKO's philosophy and the facility's regulations.

• Provide on-call coverage as necessary, ensuring the healthcare unit operates smoothly and responds to any urgent needs outside of regular business hours.

• Perform other related duties as assigned.

What we Ask of YOU:

• A Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field is required.

• Minimum of 5-7 years of progressive leadership experience in the healthcare industry, with at least 3-5 years in a leadership role is preferred.

• Proven experience in managing healthcare operations in a correctional healthcare or similar regulated environment is highly preferred.

• Experience with regulatory compliance, including familiarity with NCCHC, ACA, and other healthcare standards relevant to the correctional setting is preferred.

• Demonstrated experience in strategic planning, project management, and leading cross-functional teams to meet business goals.

• A track record of successfully driving operational efficiencies, improving patient care, and managing budgets effectively.

• Certification in Healthcare Management (e.g., FACHE, CPHQ, CHC, or similar), Correctional Healthcare (NCCHC) or other relevant professional certifications is preferred.

• Active, unencumbered state/commonwealth Registered Nursing license.

• Active CPR/BLS certificate required (American Heart Association/American Red Cross guideline approved), if role is located in a correctional facility.

Joining MEDIKO comes with perks to support you in your personal and professional journey:

• Competitive Pay and MVP Bonus Program

• Benefits package including Medical, Dental, and Vision insurance for you and your family

• Preferred Pharmacy Network options

• MDLIVE virtual Provider telehealth options

• Wellness program

• Health Savings Accounts and Health Reimbursement Account options with company match

• Employer-paid Life Insurance Policy/AD&D, Long-Term Disability and Short-Term Disability coverage

• Optional Voluntary coverage for Life Insurance, Accident, Critical Illness, and Hospital Indemnity plans

• Paid portion of Maternity Leaves

• Employee Assistance Program

• Generous Paid Time Off (PTO) including 10 Holidays and flexible Floating Holidays

• Participation in the MEDIKO 401(k) Retirement Plan with company match

• Employee Referral Bonuses

• Tuition Reimbursement Assistance Plan

• Free Continuing Education

• Access to Perks and Discounts at nationally recognized chains, service providers and retailers

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.