Patient Services Coordinator - Virtual

Patient Service Coordinator - Virtual is responsible for receiving high volume incoming calls for multiple clinic locations and route as necessary across the medical group. All aspects of the scheduling, verification, and clinic communication work streams as well as additional service inquiries, which may include special projects. Meet goals and performance expectations outlined by management. Responsible for accurate patient data entry as it relates to EPIC Dimensions EMR. Serves as a virtual clinic resource to diverse internal and external customers to close care gaps and ensure operational excellence.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

• Education: High School diploma, required.
  
• Experience: S ix months experience in customer service or customer relations, required. 1 Year Medical setting experience and Genesys Cloud phone experience/EPIC Dimensions experience, preferred.
• Additional skills required:
  • General computer knowledge.
  • Excellent phone etiquette, communication, and people skills.
  • Ability to adapt priorities in a change-ready, demanding environment.
  • Problem solving and critical thinking skills.
  • Excellent organizational skills and prioritize in a stressful environment.
  • Ability to diffuse an irate patient.
  • Attentive to detail, accuracy, and excellent time management.
  • Must be able to work independently within a team settin g.
• Additional skills preferred : Basic medical terminology knowledge. Genesys Cloud phone experience.