ER Registration Clerk / Healthcare Admin

VERIETY OF SHIFTS Activate patients in the system of record upon arrival on the date of service and assist patients and customers in navigating throughout the hospital facility. Verify patient insurance; read and understand responses from automated financial clearance tool and take appropriate action, including referrals to Patient Access Specialist or Financial Counselor, as appropriate. Ensure that required/applicable forms and documents are presented and explained at time of registration. Obtain all necessary patient signatures at time of arrival. Perform collections and cashiering functions when appropriate. Ensure that financially cleared patients go directly to the area of service to receive treatment; refer patients to Financial Counseling when appropriate. Obtain all information necessary to perform benefits verification for unscheduled visits. Coordinate with bed placement and ensure appropriate patient type and status changes are performed in a timely manner. Confirm and document insurance eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates, and follow-up with patient and/or referring physician office in the event of failed eligibility. Daily focus on attaining productivity standards; recommend new approaches for enhancing performance and productivity when appropriate. Coordinate discharge processing with financial counseling, Case Management, and clinicians. Serve as the ambassador between the ER and all patients and visitors, promoting a customer-friendly environment. Review own work for accuracy and completeness prior to end of shift. Qualifications Administrative Assistant Experience Passion for the world of healthcare Strong attention to detail and customer support experience