Patient Services Coordinator

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Patient Services Coordinator (PSC) performs appointment scheduling and registration for patients and updates demographic information. The PSC will also perform various patient care activities to assist physicians, including preparing the examination room for the patient, taking patient vital signs, and recording vitals in medical charts. This position also maintains patients medical charts and receives co-payments for the visit.

Key Results Areas (KRAs):

Physician order execution

Patient satisfaction

Clinic resource availability

Regulatory compliance

Phone triage

Pre-certification & authorization

Patient care

Patient scheduling

Prescription refill authorizations

Chart preparation

Ability to travel to satellite clinic 1-2 times weekly

Core Competencies

Ability to prioritize and multi-task

Excellent communication skills

Keyboarding skills and aptitude for learning patient database program

Knowledge of OSHA requirements

Knowledge of medical terminology

Committed to supporting UCHs standard to medical excellence

Education & Experience:

High School diploma or equivalent Required

Certified Medical Assistant Certification from an accredited teaching establishment Required

1 - 2 years of related work experience is Preferred

Physical Demands & Environmental Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10-25 pounds.